Description

Dandelion may be a new platform, but we’re not new to the industry. Backed by Euronet’s 35 years of experience in electronic payments, money transfers, and compliance, Dandelion is the largest, most diverse cross-border payments platform, delivering real-time payments across bank accounts, wallets, and cash. Today, our network spans more than 600,000 cash locations and over 4.1 billion bank accounts and 3.1 billion mobile wallets. We reach 170 countries around the world with over 90% of payments delivered in real-time.

ABOUT THIS ROLE

ROLES & RESPONSIBILITIES

- Attend incoming call from CS Hub of all regions, Sending agents and remitters, Beneficiary.
- Make out going call to the beneficiary & Correspondent to ensure payout are done on time.
- Provide support to Ria India locations and our principal agent head offices on managing their credential (Unlock user & Password reset.
- Work on unpaid transitions to get it paid.
- Monitoring bank deposit transactions to ensure they are processed timely.
- Managing IMPS and NEFT Report received by correspondent.
- Rejected & Returned transactions to be updated, especially India IMPS & NEFT. Notify concerned to resend transactions.
- Follow up with correspondent for any unpaid transaction (Bank Deposit)
- Ensuring customer inquiries and issues are addressed timely and accurately. Also,



to check if the entire process is updated into Fx Online accurately.
- Investigating and solving customer’s problems, which may be complex or long-standing that have been passed on or escalated.
- Clear verbal and written communication Tamil and English as well as any other language will be highly valued
- Problem-solving and conflict resolution skills
- Ability to manage multiple customer interactions
- Ability to work well in a team environment
- Willingness to learn and grow
- Positive attitude and professionalism

PERKS & BENEFITS

- Medical Insurance
- Term Life Insurance
- Employee Stock Purchase Plan
- Paid Vacation / Sick Leave
- Growth Opportunities
- Corporate gatherings, team bonding events, and much more!

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.

📌 Sr Customer Care Representative (Mumbai)
🏢 Ria Money Transfer (Dandelion)
📍 Mumbai