Analyze customers' feedback to understand areas for improvement and present the findings to senior management.

- Analyze risks with different approaches of business process change.
- Develop business process improvement solutions to enhance customer service operations.
- Develop service quality processes.
- Develop staff using capability development interventions and on-the-job training.
- Identify customer service channels and solutions for managing customers' concerns.
- Manage customers' concerns.
- Monitor responses to customer requests and queries to minimize gaps in customer service delivery.
- Organize communication and sharing sessions on good work practices.
- Organize the client contact database.
- Propose creative methods to improve business processes.




- Recommend training and development courses for staff.
- Research on customer needs to improve customer relationships and experience.
- Supervise order processing and order fulfillment.
- Support audit surveillance on service quality process flow.
- Update service quality process flows according to changes in standards and certifications.
- Work with Sales, Sourcing, Execution and Finance departments to ensure Processes are followed.

Job Types : Full time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits :

- Health insurance

Work Location: In person

📌 Front Office Associate (Rajajinagar)
🏢 The Benchmark
📍 Rajajinagar