JOB ROLE: Process Associate / Senior Process Associate

Location: Indore

Job Requirement:

- Any fulltime Graduate who has experience in Generic Banking and Customer Service (Voice / Chat / Operations)
- Willingness to work in all shifts.
- Mode of Salary credit should be through bank from all the employees (No Cash in hand).
- All educational and employment documents are mandatory to have.

Experience : 1-5 years

Skill requirement:

- Answering calls for Retail customers (US individuals - Payee/Payors of Checks) & Banks/FIs (US Domestic Banks)
- Excellent communication skills - Spoken & Written to cater to US Market
- Positive knowledge in Exception Managment, Technical Validation in Cheques, Investigation of Check Queries
- Meet/exceed site productivity and quality standards within a timely manner
- Basic technical in nature from printing issues to setting up Integration with software's.
- Added advantage - knowledge of Quickbooks integration, other software's and file imports.

Location

- Pune

Job Function

- BUSINESS PROCESS SERVICES

Role

- Analyst

Job Id

- 411661

Desired Skills

- Customer Service

Qualifications : BACHELOR OF COMMERCE

📌 International Voice - Indore (Pune)
🏢 Tata Consultancy Services
📍 Pune