Job Overview : Key Responsibilities :

- Order Management :

- Process customer orders and ensure timely and accurate order fulfillment.

- Track orders from production to delivery.

- Coordinate with the production department to ensure product availability and production schedules align with customer demands.

- Customer Service :

- Act as a point of contact for customers regarding product inquiries, order status, and post-sale support.

- Handle customer complaints and resolve issues promptly to maintain customer satisfaction.

- Sales Support :

- Prepare and maintain sales reports and customer data.

- Assist in preparing sales presentations, proposals, and product specifications.

- Collaborate with the sales team to identify recent business opportunities.

- IndiaMart & TradeIndia Enquiry Management :

- Monitor and manage incoming product enquiries from IndiaMart and TradeIndia platforms.

- Respond to customer inquiries promptly and provide accurate product information.

- Follow up on leads generated through these platforms, ensuring timely communication and converting inquiries into sales opportunities.

- Coordinate with the sales team to create customized quotes or proposals based on customer requirements.

- Maintain a database of leads and monitor conversion rates from online enquiries.

- Communication :

- Liaise with internal departments (Production and Logistics) to ensure timely product availability and delivery.

- Provide regular updates to the sales team regarding order status, delivery timelines, and any issues or delays.





- Coordinate and communicate with suppliers and vendors for product availability and lead times.

- Administrative Support :

- Assist in the creation of sales contracts, invoices, and related documentation.

- Maintain customer and sales records in the google sheet and MS excel.

- Coordinate meetings, events, and other activities for the sales department as needed.

Required Skills & Qualifications :

- Education : Bachelor’s degree in Business, Marketing, or related field (preferred).

- Experience : 2-3 years of experience in sales coordination, sales administration, or customer service (preferably in a manufacturing or industrial environment).

- Skills :

- Strong organizational and multitasking abilities.

- Excellent communication (written and verbal) and interpersonal skills.

- Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).

- Experience in handling online business enquiries from IndiaMart and TradeIndia .

- Personal Attributes :

- Detail-oriented and proactive.

- Ability to handle pressure and meet deadlines.

- Strong problem-solving skills and a customer-focused mindset.

Working Conditions :

- Full-time position, Monday to Saturday.

Why Join Us?

- Career Growth : We offer opportunities for career advancement and professional development.
- Innovative Environment : Work with cutting-edge manufacturing processes and technology.
- Team-Oriented Culture : Be part of a collaborative, dynamic, and growth-driven team.

Job Types : Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits :

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Sales Co-ordinator (Indore)
🏢 RK Biomass
📍 Indore