Role Overview

Key Responsibilities

- Process and manage daily customer orders across e-commerce platforms.
- Coordinate with warehouse, production, tailoring, vendors, and logistics teams for smooth order execution.
- Track order timelines and proactively identify delays or operational issues.
- Handle international orders and overseas customer communication.
- Manage returns, exchanges, alterations, and order modifications.
- Maintain and update order tracking sheets, dashboards, and internal reports.
- Support the customer service team during high-volume periods such as sales and festive seasons.
- Ensure accurate documentation for shipments, invoices, and delivery records.
- Maintain high service standards and customer satisfaction levels.

Required Skills & Qualifications

- 1-3 years of experience in order coordination, customer support, or operations (fashion or e-commerce preferred).
- Strong organizational and multitasking abilities.




- Excellent written and verbal communication skills in English.
- Customer handling experience with professional communication etiquette.
- Working knowledge of Excel / Google Sheets for order tracking and reporting.
- Strong problem-solving mindset with close attention to detail.
- Ability to handle peak-season pressure and quick-paced environments.

Preferred Skills (Good to Have)

- Prior experience in the fashion or apparel industry (especially ethnic wear or made-to-order brands).
- Exposure to international shipments and global customer handling .
- Familiarity with e-commerce platforms and order management systems.
- Understanding of end-to-end e-commerce order lifecycle.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Order Coordinator (E-commerce) (Okhla)
🏢 SV Global Designs
📍 Okhla