Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a quick-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Responsibilities : Verify Customer request according to standard work procedure & SOP

Handle inbound and outbound calls related to customer’s request .**

Follow up with customers for pending documentation and loan processing updates.

Prioritize customer requests according to documented guidelines to meet SLA

Plan and organize tasks and work responsibilities to achieve objectives

Comprehending and responding to customer inquiries. Identify, research, and assist in resolving problems.

Ability to accurately interpret and compile information from a variety of sources and systems

Ensure that turnaround time and quality of the work meets Company service standards

Should be able to handle basic day to day requirements of the process

Qualifications we seek in you

Minimum Qualifications

Any graduate

Preferred skills

Good English Communication (Both written & verbal)

Proactive communication & High analytical skills - should be able to foresee issues and suggest solutions, with impactful data

Displays energy and enthusiasm in approaching the job





Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

Ability to independently interact with internal and external stakeholders

Basic Computer knowledge & MS Office along with typing speed of 40 words/minute

Why join Genpact?

- Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation**:

- Make an impact - Drive change for global enterprises and solve business challenges that matter :

- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities :

- Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day :

- Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

JobProcess Associate

Primary LocationIndia-Noida

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingMar 16, 2026, 7:06:11 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time

📌 Process Associate (Noida)
🏢 Genpact
📍 Noida