Location : Noida (Work from Office) Shift : US Shift
Key Responsibilities
- Handle inbound travel inquiries from customers in the US market.
- Assist customers with flight bookings, itinerary planning, cancellations, modifications, and travel-related services.
- Convert inquiries into sales while achieving individual revenue and conversion targets.
- Understand customer requirements and recommend suitable travel solutions.
- Maintain accurate records of customer interactions and bookings.
- Resolve customer concerns and provide exceptional customer service throughout the sales process.
- Stay updated on airline policies, travel regulations, and industry trends.
- Collaborate with team members and management to achieve business objectives.
Qualifications & Skills
- Minimum 1 year of experience in the US Travel Sales Industry (mandatory). :
- Proven experience in selling travel products and handling US travel customers.
- Strong sales and negotiation skills with a target-driven approach.
- Excellent verbal communication and customer handling abilities.
- Knowledge of flight booking procedures and travel industry practices.
- Experience with GDS systems such as Amadeus, Galileo, or Sabre will be an added advantage.
- Ability to work independently and in a fast-paced environment.
- Comfortable working in US business hours/night shifts .
- Strong closing and upselling skills.
- Customer-focused with a positive attitude.
- Ability to handle objections and convert leads effectively.