Job Summary: Handle inbound and outbound customer calls, provide exceptional customer service, resolve issues, and promote products/services to achieve sales and customer satisfaction goals.

Key Responsibilities: Customer Service:

1. Resolve customer complaints and issues promptly and professionally.

2. Provide product/service information, pricing, and availability.

3. Troubleshoot and resolve technical issues.

Sales:

1. Promote products/services to customers.

2. Meet or exceed sales targets.

3. Upsell/cross-sell relevant products/services.

4. Handle customer objections.

Data Entry and Record-Keeping:

1. Accurately document customer interactions in CRM software.

2. Update customer information and records.

3. Maintain accurate sales and customer interaction data.

Communication and Teamwork:

1. Collaborate with team members to resolve customer issues.

2. Communicate customer feedback to relevant departments.

3. Participate in training sessions to improve skills.

Performance Metrics:

1.



Customer Satisfaction (CSAT) scores.

2. First Call Resolution (FCR) rates.

3. Sales revenue.

4. Average Handle Time (AHT).

Requirements : Education :

- High school diploma or equivalent.

Skills :1. Excellent communication and interpersonal skills.

1. Strong problem-solving and analytical skills.

2. Ability to work in a quick-paced environment.

3. Basic computer skills (CRM software, Microsoft Office).

4. Sales and customer service experience (preferred).

Job Types : Full-time, Part-time, Permanent

Pay: ₹8,000.00 - ₹15,000.00 per month

Benefits :

- Cell phone reimbursement
- Paid time off

Education :

- Higher Secondary(12th Pass) (required)

Experience :

- Microsoft Office: 1 year (required)
- Data entry: 1 year (required)
- Sales: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

📌 Tellecaller (Kalyan)
🏢 CAD DESK INDIA
📍 Kalyan