Job description Role Details: Location: Mumbai Experience: 1-3 years Function: Marketing & Customer Experience Preferred Background: Marketing with knowledge of customer service and hands-on experience in marketing automation About the Role: We are looking for a Pre-Visit Engagement & Automation Executive who will own and manage all pre-visit customer engagement. You will work across multiple platforms (Instagram, website chatbot, phone, WhatsApp, etc.) to ensure every customer lead gets a fast, helpful, and personalized response—either automated or manual. This is a hands-on role where you will first handle responses manually, understand patterns, and then build smart automation journeys to reduce response time and increase appointment bookings. What will you do? - Manage leads from all sources - WhatsApp, Instagram, website chat, IVR - Respond to all queries promptly, ensuring fast turnaround and a great customer experience. - Handle all queries manually at first, understand customer needs, and then build automated journeys using tools CRM automation tools like Zoho/Hubspot/Whatsapp Business API - Monitor the funnel and ensure high lead-to-appointment booking/visit conversion rates.



- Work closely with marketing and sales teams to ensure seamless messaging and handover. What will you do? - MBA Marketing/Sales, Mass Communication, or a related field. - 1-3 years of experience in CRM, customer service, or marketing automation. - Hands-on experience with platforms like WATI, HubSpot, Zoho, or similar. - Strong written and verbal communication skills in English (additional Indian languages is a plus). - Quick response time and ability to multitask across different communication platforms. - Understanding of chatbot scripting, automation flows, and logic building. Good to Have: - Quick learner and proactive in troubleshooting customer issues. - Detail-oriented with a customer-first mindset. - Empathetic, explicit communicator with a passion for tech-enabled customer journeys. - Familiarity with jewelry or lifestyle brands is a plus but not mandatory.

Job Types : Full-time, Permanent

Pay: From ₹20,000.00 per month

Benefits :

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Content Strategist (Mumbai)
🏢 Rings And
📍 Mumbai