Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay.

Payouts Agent - is an agent role within Customer Service.

We are seeking an organized, motivated, and technically skilled Travel Agent to join our Payouts Team in Mumbai and Pune.

This role is part of the Customer Service function and plays a key role within our Back Office operations. We are looking for a detail-oriented professional who can drive execution excellence and contribute to continuous improvement within the department.

Key Responsibilities :

- Process customer refunds accurately and efficiently- Handle financial transactions with a high level of precision- Maintain strict attention to detail and quality standards
- Ensure compliance with internal financial and operational procedures

As a Payouts Travel Agent, you will work extensively with financial transactions. This role requires strong analytical skills, exceptional attention to detail, and a consistent focus on accuracy and quality.

Main responsibilities - Handle Refund Queues (GDS, LCC, BSP link)



& Google sheets- Prioritize and handle payouts to our end customers- Control handled payouts in respective systems- Manage pending backlog in timely manner- Contact Airlines & Providers for different issues- Analyze and propose solutions for task optimizations & automations- Cooperate with other teams to resolve any pending issues.

Basic Qualifications - At least one year experience as a Travel Agent- Experience with airline, OTA’s CRM & software- Great analytical and problem-solving skills with attention to detail- Seeking best practice implementation and driving ideas- Excellent written and verbal communication skills in English- Self-driven, proactive and results oriented- Well organized, persistent with multitasking skills

- Competent quantitative skills (good in calculations)

Preferred Qualifications - Travel industry experience is a big plus- Accountability & cooperation- Strong communication with time management skills- Ability to self-motivate and take initiative- Analytical and data driven thinking- Attention to detail with undivided attention- Self organized with good time management- Ability to manage change and work under pressure

Benefits - The opportunity to work in a highly paced workplace where no single day is the same as yesterday!- The chance to work with passionate professionals and grow professionally- A diverse, multicultural, fun work environment- Modern, bright open office plan stretching over 4000㎡ where you enjoy daily breakfast, can play ping pong or join yoga lessons- Competitive salary & complimentary private health insurance- Be part of World Leading OTA business unit

Diversity disclaimer :

📌 Agent Payouts (Pune)
🏢 Etraveli Group
📍 Pune