Role Objective

The role is responsible for end‑to‑end AMC (Annual Maintenance Contract) management and MIS operations for UPS installations, ensuring accurate contract governance, timely renewals, preventive maintenance execution, invoicing, and management reporting. The incumbent will act as a critical liaison between customers, internal service teams, sales, and finance.

Key Responsibilities

AMC & Contract Management

- Maintain accurate categorization and lifecycle management of customer contracts, assets, and service entitlements.
- Track AMC and warranty expirations proactively and initiate timely renewal actions with internal and external stakeholders.
- Follow up with customers and internal teams to ensure on‑time execution of AMC renewals.
- Coordinate with concerned authorities for timely agreement finalization, dispatch, and receipt of signed/stamped contract copies.
- Maintain courier tracking details for all agreements and share status updates with customers.

Preventive Maintenance & Service Coordination

- Schedule Preventive Maintenance (PM) calls customer‑wise in line with agreed service plans and billing cycles.
- Coordinate with the Helpdesk and Field Service teams for initiation and closure of PM and site‑visit calls.
- Collate, validate, and store PM reports, service reports, and installation documents.
- Ensure service schedule setup and follow‑ups for pending or overdue service activities.

Billing & Invoicing Support

- Initiate invoicing as per customer billing cycles (quarterly / half‑yearly / advance annual).
- Ensure completeness and accuracy of documentation required for invoicing.
- Follow up internally for timely billing and externally for resolution of invoice‑related customer queries.





MIS & Data Management

- Maintain and regularly update customer contract and asset records across systems including Salesforce and offline repositories (Excel / Word).

- Ensure periodic data backup and audit readiness.

- Prepare and publish daily, weekly, and monthly MIS dashboards for management covering:

- AMC status

- PM compliance

- Revenue tracking

- Service performance

- Track warranty activation, warranty expiry alerts (SAP & Salesforce), and ensure corrective action where required.

Customer Engagement & Communication

- Respond promptly and professionally to customer queries, escalations, and documentation requests.
- Conduct follow‑ups on pending quotations and proposals.
- Coordinate remote monitoring activation where applicable.

Value‑Added Activities

- Support preparation and tracking of AMC proposals.
- Enable service plan upsell and multi‑year AMC contracts.
- Assist in asset registration, installation documentation, and warranty management across customers.

Educational Qualification

- Graduate or Diploma (preferred)

Experience

- Experience in Back‑Office Operations, MIS, Contract Management, or Customer Support in Power, Electronics, UPS, ATM, or similar industries preferred.

Skill Requirements

- Strong proficiency in MS Office (Excel & Word mandatory)
- Positive verbal and written communication skills in English and Hindi.
- Comfortable interacting with senior stakeholders, customers, and cross‑functional teams.
- Strong follow‑up, coordination, and documentation skills.

High attention to detail with the ability to manage multiple priorities

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits :

- Paid sick time
- Provident Fund

Work Location: In person

📌 Senior Mis Executive (Ghansoli)
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📍 Ghansoli