Company Description : IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters-at the Moment of Service. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re creative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.





If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

We are seeking an experienced SAP Integration Expert to design and implement integrations between our customer support platform and SAP systems. You will be responsible for building robust, scalable integrations that enable seamless data flow for helpdesk, CRM, and content management capabilities.

Key Responsibilities (Integration Development)

- Design and develop SAP integrations following our established integration patterns across Helpdesk, CRM, and Content Management capabilities
- Build APIs and connectors to pull support tickets, customer data, and knowledge articles from SAP Service Cloud, SAP CRM, and related modules
- Implement data synchronization mechanisms to ensure real-time or near-real time data availability
- Develop and maintain integration documentation, including API specifications and data flow diagrams

Technical Implementation

- Work with SAP APIs (REST, OData, SOAP, BAPIs, RFCs) to extract and transform data
- Implement authentication mechanisms (OAuth 2.0, SAML, API keys) for secure SAP connectivity - Build and execute inbound REST/OData API calls to SAP systems including constructing POST and PATCH request with structured payload to trigger actions, update records, and invoke workflow within SAP service cloud SAP CRM and SAP S/4HANA




- Build data mapping and transformation logic to align SAP data structures with our platform schema
- Optimize integration performance and handle rate limiting, pagination, and error handling

SAP System Analysis (Inbound and Outbound Integration)

- Demonstrate balanced proficiency in both inbound SAP integration ( external systems pushing data/ actions into SAP) and outbound SAP integrations (SAP pushing data to external systems) both directions required

- Design and build inbound integration patterns including constructing OData/REST POST and PATCH requests with payloads to create or update SAP objects, triggering SAP workflows and action via API and handling SAP response or error structures.

- Identify relevant SAP modules and objects for :

- Helpdesk: Service tickets, cases, incidents, service requests, and related metadata

- CRM: Customer master data, contact information, account details, interaction history, opportunities

- Content Management: Knowledge base content (Note: SAP uses SAP Knowledge Central by NICE for knowledge management, which integrates with SAP Service Cloud - not a separate SAP module called "SAP Knowledge Central")

- Map SAP field structures to our platform's data model

- Understand SAP's ticketing and case management capabilities within Service Cloud and CRM modules

- SAP Customer Experience (CX) suite - comprehensive customer engagement platform

- SAP Service Cloud (formerly SAP C4C) experience in handling service ticketing and case management, and SAP sales cloud familiarity

- SAP CRM - for traditional on-premise CRM functionality

- SAP S/4HANA - for ERP customer and order data

Collaboration & Support

- **Work closely with product, engineering, and customer suc

📌 ERP Integration Engineer (Pune)
🏢 IFS
📍 Pune