Department : Food & Beverage / Hospitality Reports To : F&B; Supervisor / Restaurant Manager Location : As per site
Job Purpose
To provide efficient, courteous, and hygienic food and beverage service to guests, ensuring a high level of customer satisfaction and adherence to service standards.
Key Responsibilities
1. Guest Service
- Greet guests politely and assist them with seating arrangements
- Take food and beverage orders accurately and relay them to the kitchen
- Serve food and beverages as per standard service procedures
- Attend to guest queries and requests promptly and courteously
2. Service Operations
- Ensure timely service and coordination with kitchen and billing staff
- Set up tables, counters, and service areas before service hours
- Clear tables and maintain cleanliness during and after service
- Assist in buffet setup and replenishment (if applicable)
3. Hygiene & Safety
- Maintain cleanliness of service areas, utensils, and equipment
- Follow food safety, hygiene, and sanitation standards
- Wear prescribed uniform and maintain personal grooming standards
- Comply with safety and company SOPs at all times
4. Support Functions
- Assist in inventory handling and stock arrangement
- Support cashiering or billing activities when required
- Report any guest complaints, shortages, or operational issues to supervisor
- Perform any other duties assigned by management
Key Skills & Competencies
- Good communication and interpersonal skills
- Customer-oriented attitude
- Ability to work in shifts, weekends, and holidays
- Basic knowledge of food & beverage service
- Team player with a positive attitude
Educational Qualification
- Minimum: 10th / 12th Pass
- Hotel Management / Hospitality certification preferred (but not mandatory)
Experience
- Fresher or 0-3 years of experience in hotel, restaurant, cafeteria, or hospitality service