Job Description - VI CBO Voice Process Role : Customer Support Executive - Voice Process Job Overview
Key Responsibilities
✔ Handle inbound/outbound customer calls professionally ✔ Assist customers with queries, complaints, and service requests ✔ Provide accurate information about telecom services and plans ✔ Ensure quick and effective issue resolution ✔ Maintain proper call records and update system details ✔ Follow quality and compliance guidelines
Eligibility Criteria
Any Graduate (preferred) Experience :4 Months - 1 Year in Voice / BPO Process
Required Skills : Good communication skills in English Proficiency in any regional language (Tamil / Hindi / Telugu / Malayalam, etc.) Strong customer handling skills Basic computer knowledge Ability to work in a fast-paced environment