Issue Resolution : Troubleshoot product or service issues, guide customers through step-by-step solutions, and process requests like refunds, cancellations, or account updates. [1, 2, 3, 4]

- Escalations : Identify complex or Tier-2/Tier-3 technical issues and route them to the appropriate engineering, billing, or management departments. [1, 2, 3]
- Documentation : Log all customer interactions and ticket statuses meticulously using Customer Relationship Management (CRM) or helpdesk software. [1, 2]
- Process Improvement : Identify recurring customer complaints and suggest feedback-driven enhancements to internal teams to prevent future issues. [1]

Qualifications & Requirements

- Education : High school diploma required; Bachelor's degree in business, communications, or a related field is often preferred.
- Tech Skills : Proficiency in helpdesk and ticketing software like Zendesk, Freshdesk, or Salesforce.
- Age criteria criteria18 to 29 years

Pay: ₹10,264.19 - ₹32,508.40 per month

Work Location: In person

📌 Email Support Executive (Chinchwad Gaon)
🏢 Foiwe Info Global Solutions
📍 Chinchwad Gaon