Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

What Does Success Look Like : What You’ll Do**:

- Use Sprinklr’s design system, product patterns, and AI-first tools to create clear design explorations for assigned enterprise workflows. Partner with senior and principal designers to understand user needs, explore interaction options, and translate direction into well-structured user journeys.- Build strong working relationships with Product Managers, Engineers, QA, and other cross-functional partners. Clarify requirements, gather feedback, ask thoughtful questions, and respond to implementation details or design issues with support from senior design partners when needed.
- Support user research and user experience activities, including client interviews, usability testing, workflow reviews, and observation of users on the platform. Help capture findings and connect research insights to design decisions, including opportunities for AI assistance, automation, user control, and human oversight.




- Collaborate with senior and principal designers throughout the design process, gather input, and align on a clear design direction. Be open to feedback and critique, and communicate design decisions clearly to Product Management, Engineering, and other stakeholders.
- Share work regularly, incorporate feedback quickly, and continue refining designs until they are explicit, usable, technically feasible, and aligned with the intended user outcome.

What Makes You Qualified :

- Experience creating software product design work through internships, campus placements, academic projects, bootcamp projects, freelance work, agency work, startup experience, or early professional experience.
- Exposure to artificial intelligence (AI) tools, AI-powered user experiences, or agentic design concepts through coursework, internships, projects, personal exploration, or early professional work, with curiosity about intelligent recommendations, automation, explainability, user control, and human-in-the-loop patterns.
- Exposure to user research methods such as interviews, usability testing, competitive reviews, workflow analysis, or synthesis of qualitative insights into design recommendations.
- Passionate about user journeys and telling stories from a user perspective.
- Nice to have: exposure to service design thinking, including journey mapping, service blueprints, frontstage and backstage workflows,



and cross-functional moments that shape the full customer and employee experience.
- You thrive in fast-paced environments and are flexible and adaptive to changing priorities from day to day.
- You are comfortable moving from concept to high fidelity quickly.
- Creative and open to critique with the ability to focus on the design challenges that come with creating software experiences.
- You are a curious problem solver who can work through interaction challenges, ask thoughtful questions, and make progress with guidance when problems are ambiguous or complex.
- You have excellent written and verbal skills that include expressing your ideas to fellow designers, developers, and management.
- Communicate and collaborate well with other designers.
- Empathetic to user needs and passionate about ensuring painless user experiences.
- Have a portfolio with 2-3 case studies that demonstrate software product design, user interface (UI) patterns, interaction design, user flows, wireframes, visual design craft, iteration, and clear problem-solving from user need to final solution.
- Comfortable using Figma and familiar with modern design and prototyping workflows.
- Familiarity with modern design and collaboration tools such as Figma, FigJam, Figma Dev Mode, Jira, Confluence, design systems, prototyping tools, and AI-assisted design or research tools.- 0-2 years of relevant product design experience through internships, entry-level roles, campus placements, freelance work, agency work, startup experience, academic programs, bootcamps, or equivalent practical experience.
- Join us on this design journey where creativity, user empathy, research, service design thinking, and practical AI-first innovation come together to improve productivity and simplify enterprise experiences

📌 Product Designer I (Gurugram)
🏢 Sprinklr
📍 Gurugram