Job Overview About the Role : The Associate - Order To Cash (OTC) Billing will be part of the Order to Cash team and be responsible for the Order Management process for designated OSTTRA product lines. This position requires someone with a passion for client support within an Order to Cash Management process and who can independently work with Sales, Business Heads/Leads and other stakeholders for timely and accurate customer billing. The Team : Osttra Finance Team is based out of the UK, India, Penang, Sweden and US. It is an entrepreneurial team, who is highly energetic, flexible, dynamic and works beyond boundaries to deliver the real values. We are standing up an independent global finance team. Location : Gurugram, India Work Hours : UK Shift Responsibilities and Impact : Role and responsibilities of an Order to Cash Management Billing Associate

- Business Understanding: Execute the Billing process with a strong understanding of OSTTRA businesses, Billing models and the Revenue impact.
- Systems Understanding: Build complete understanding of different billing systems used in OSTTRA like SAP and Salesforce, engage with respective technical teams on resolving issues and execute the setup of new billing products
- Order Management: Strong experience of a billing model which is subscription/volume/professional services based. Understanding of front to back flow of underlying data, good visibility of the pricing engine, understanding the quantum of billing to be done throughout the year, good control of customer static data (entity, address etc.), ability to conduct thorough contract reviews and influence stakeholders in case of anomalies
- Audit Support: Engagement with auditors for the billing process & resolving queries within the agreed timeframe
- Initiatives / Projects:



Drive initiatives / projects as required to support any business driven / system changes
- Stakeholder Management: Collaborate cross-functionally with Sales, Technology and Finance to expedite billing and maintain momentum throughout the year as well as drive discussions with system IT teams to sort out issues. Serve as the main point of contact for internal departments and aforementioned stakeholders. Provide extended support to the Collections Team to clear invoices from a settlement perspective.
- Customer Management: Address customer queries right first time and within the agreed timeframe and obtain PO number as applicable on a timely basis.
- Problem Resolution: Proactively identify and resolve discrepancies or issues that may arise during the order cycle, such as billing errors, address issues, or incorrect product information
- Risk and Control: Ability to flag off risk in the current billing process, create robust documentation and maintain it

What We’re Looking For :Basic Required Experience**: To be successful in this role, the Order to Cash Billing Associate must possess a mix of Technical & Professional competencies. They must be adept at:

- Experience: 5-7 years of relevant experience in an OTC process with a global organisation. Financial Services experience will be preferred.
- Stakeholder Management: managing key stakeholders across teams such as Sales, Technology including Finance across multiple locations




- Customer Management: Ability to resolve customer queries with effective resolution within agreed timescales
- Teamwork: A collaborative and cooperative attitude, with the ability to work effectively with cross-functional teams as well as within the Finance team.
- Communication: Exceptional verbal and written communication skills, with the ability to present complex billing information clearly and concisely to key stakeholders. Good presentation skills is a must
- Analytical skills: Robust ability to analyse billing data, identify trends, and explain variances
- Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage competing priorities effectively.
- Problem-solving: Proactive and solution-oriented mindset, with the ability to identify issues and implement effective resolutions. Strong analytical and critical thinking skills to troubleshoot and resolve complex issues.
- Organizational Skills: Ability to multitask, prioritize, and manage a high volume of work in a fast-paced environment.

Technological proficiency : Strong proficiency in Microsoft Excel (VLOOKUP, pivot tables, advanced formulas) and extensive experience with SAP and Salesforce environment for billing functionalities.

Qualifications :

- Graduate in Finance. MBA is preferred
- Specialization in order to cash management process at least for the last 3-4 years
- Strong experience with the order management process

Our benefits include :

- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- In

📌 Associate - Order to Cash - Billing (Gurugram)
🏢 Osttra
📍 Gurugram