Comforto Bedding is a leading mattress and bedding accessories provider through eCommerce channels. Comforto is a featured brand on Amazon and Pepperfry, and we are building an exciting and hassle-free mattress buying experience through our website as well.
The mattress industry was largely unorganized in previous decades, but with the advent of eCommerce and evolving consumer preferences, the online mattress segment has become one of the fastest-growing in the furniture industry. At Comforto, we are actively navigating this transition and building a unique, customer-centric buying experience with a strong focus on satisfaction and long-term relationships.
Role: Sales Associate
We are looking for a dynamic Sales Associate who can not only assist customers with product queries but also actively contribute to business growth. This role involves managing customer interactions, driving conversions, and expanding our presence in the hospitality segment.
Responsibilities and Duties
- Handle incoming customer queries and calls,
addressing product-related concerns effectively
- Maintain and update customer and order data in the company database
- Collaborate with the sales team to efficiently manage and retain high-value customers
- Work on short-term projects to support current product launches and offerings
- Monitor customer satisfaction levels and suggest improvements
Business Development & Hospitality Outreach :
- Take ownership of hospitality leads and drive them towards conversion
- Proactively reach out to hotels, resorts, and other hospitality players to pitch our products
- Identify new opportunities within the hospitality sector and build strong client relationships
- Coordinate with internal teams to offer customized solutions for bulk and institutional requirements