Job Title: Sales Support Executive

Department: Sales

Reporting To: Sales Head/ SSP Management

Location: SSP Plant

Job Purpose

To support the sales function by ensuring smooth coordination between customers, production, PPC, stores, and dispatch, enabling timely order execution, accurate documentation, and high customer satisfaction.

Key Responsibilities

1. Order Processing & Coordination

- Receive and process customer orders (POs) accurately and in a timely manner.
- Coordinate with PPC for production planning against confirmed orders.
- Share order details, delivery schedules, and priority status with plant and dispatch teams.
- Track order execution from receipt to dispatch.

2. Customer Coordination

- Act as a single point of contact for customers for order status, delivery updates, and routine queries.
- Communicate production or dispatch delays proactively to customers.
- Coordinate with internal teams to resolve customer complaints related to delivery, quantity, or documentation.

3. Production, Stores & Dispatch Coordination

- Coordinate with PPC and production team to ensure orders are planned and executed as per commitment.
- Check finished goods availability with stores.
- Coordinate with dispatch/logistics team for timely shipment of material.
- Ensure correct material, quantity, and packing before dispatch.

4. Documentation & Commercial Support

Prepare and verify sales-related documents such as:





- Sales orders
- Delivery challans
- Invoices
- Packing lists
- Ensure accuracy of customer details, pricing, and terms
- Maintain proper records for audits and reference

5. MIS & Reporting

- Maintain daily order status, dispatch reports, and pending order trackers.
- Share sales and dispatch MIS with management.
- Track order fulfilment performance and highlight risks.

6. Coordination with Finance & Compliance

- Coordinate with accounts for billing, credit limits, and payment follow-ups (as required).
- Ensure compliance with company policies and statutory requirements.

Key Skills & Competencies

- Robust coordination and communication skills
- Basic understanding of manufacturing and dispatch processes
- Knowledge of sales documentation and GST basics
- Proficiency in MS Office
- Attention to detail and follow-up skills
- Ability to work under pressure and handle multiple orders

Qualification & Experience

- Graduate in Commerce / Business Administration / relevant field
- 2-5 years of experience in a sales support role in a manufacturing setup

Key Performance Indicators (KPIs)

- On-time order processing
- On-time dispatch and delivery coordination
- Accuracy of documentation
- Customer satisfaction and complaint resolution
- Order closure cycle time

Pay: ₹22,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Sales Support Executive (Bahadurgarh)
🏢 SSP PRO-PLAST INDIA
📍 Bahadurgarh