**Designation

- Benefits Operations Manager (BOM)**

Key Expectations

- Own and manage overall operational performance for assigned client(s).
- Responsible and accountable to assist and meet Operations SLA for the client.
- Responsible for auditing for ongoing process on the client.
- Responsible to lead and drive client facing mails and project on time within threshold with timely updates to stakeholder.
- Consistently meet or exceed contractual performance standards and SLAs.
- Ensure on time, high quality delivery of all ongoing work to plan sponsors and participants.
- Drive operational efficiency through process improvements and effective resource planning.
- Build strong client relationships and act as a trusted point of contact for clients and partners.
- Lead, coach, and develop team members to build a high performing operations team.

Required Skills :

- Strong domain expertise in the US Benefits and Benefits Administration.
- Proven ability to manage SLAs, operational metrics, and client performance measures.
- Strong stakeholder management and client communication skills.
- Ability to lead teams, manage workloads, and drive capability building.

Role Description

The Perks Operations Manager (BOM) is accountable for managing operational performance for assigned client(s), ensuring that contractual performance standards and defined operational measures are consistently met or exceeded. The role is responsible for ensuring all ongoing work is delivered on time and with high quality to plan sponsors and plan participants.

The incumbent leads and manages BOA workloads, including work allocation, SLA tracking, SOP review, and approval, identifying training and cross training opportunities, and driving transitions to Shared Services where applicable.



The role also partners closely with technology teams to ensure timely project completion, quality testing, and overall project signoff.

In addition, the BOM drives continuous improvement through process optimization, capacity, and resource planning, and delivers client specific operational training while fostering a culture of trust, collaboration, and coaching within the team.

Education & Experience Education :

- Graduate (excluding BE / BTech / MCA / regular MBA)

Experience :

- US Benefits domain and Benefits Administration
- Prior experience with Alight / Aon / Wipro is an added advantage
- Health or Retirement Domain experience preferred

This work requires 5 days work from office

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values : Champion People - be empathetic and help create a place where everyone belongs.

Grow with purpose - Be inspired by our higher calling of improving lives.

Be Alight - act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.





With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Alight requires all virtual interviews to be conducted on video.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more cutting-edge, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or lo

📌 Benefits Operations Manager (Gurugram)
🏢 Alight
📍 Gurugram