About Brainsquare : At Brainsquare, we value people. We believe happy and motivated professionals, working together across continents, can achieve greatness. You’ll join a hybrid, international team where ownership, collaboration, and technical excellence are at the core of our way of working.

EI Support Engineer - IBM : About the role : Brainsquare is expanding its offshore support capacity within a energetic international environment supporting complex enterprise integration landscapes.

You will be part of an international team responsible for ensuring stability, performance, and incident resolution for mission-critical integrations built on IBM middleware technologies.

Key Responsibilities :

- Monitor, troubleshoot, and resolve integration issues within IBM App Connect Enterprise (ACE) and IBM MQ environments.
- Support and maintain existing IBM Broker (ACE/IIB) message flows, integration servers, and enterprise messaging components within a production workplace.
- Perform root-cause analysis and implement corrective actions for failed message flows or queue connectivity problems.
- Quickly understand existing Broker implementations and contribute to incident resolution with mínimal ramp-up time.
- Handle incident, service request, and change management via ITSM tools such as ServiceNow or Jira Service Management .
- Deploy and configure message flows, bar files, and integration servers in DEV, TEST, and PROD environments.
- Maintain system documentation and provide operational runbooks for recurring support cases.
- Proactively monitor message queues, memory usage, and broker performance, and suggest automation or alerting improvements.

- Required Skills and Experience :





- 3-6 years of experience in enterprise integration or middleware support .
- Strong hands-on experience supporting IBM App Connect Enterprise (ACE), IBM Integration Bus (IIB/Broker), and IBM MQ within enterprise production environments.
- Previous experience maintaining existing Broker (ACE/IIB) integration landscapes rather than only developing new integrations.
- Ability to work independently in an established enterprise integration environment with mínimal technical onboarding.
- Good understanding of message flow architecture , ESQL , and integration node administration .
- Knowledge of SOAP, REST, JDBC, XML, JSON, and HTTP/S protocols .
- Familiarity with Linux environments , shell scripting , and deployment automation .
- Experience with ticket handling and incident management (ServiceNow, Jira Service Desk).
- Excellent analytical and communication skills in English.

Nice-to-have skills :

- Experience supporting large enterprise integration platforms with high-availability and SLA-driven operations.
- Knowledge of cloud or containerized deployments (Docker, Kubernetes, OpenShift).
- Experience working with DevOps concepts (CI/CD pipelines, Git, Jenkins).
- Prior experience in an offshore support or shared-service environment.

What we offer :

- Opportunity to work in a Belgium-India collaboration model on enterprise-grade IBM integration platforms.
- A stable, long-term role with growth opportunities in architecture or DevOps directions.
- Exposure to modern middleware and hybrid integration projects .
- A cooperative work culture that values ownership and technical excellence.
- Competitive compensation aligned with your skills and experience.

Ready to Apply? : Experience level: Professional

📌 Enterprise Integration (Ei) Support Engineer - IBM Ace / Broker (Navi Mumbai)
🏢 Brainsquare
📍 Navi Mumbai