Manage relationships with collection and insurance agencies and the Wholesale sales team
Credit exposure monitoring and reporting against approved limits
Credit limit excess investigation and reporting
Management reporting of key risk indicators
Escalate actions on unpaid debts, involving management where necessary
Develop and maintain good relationships with external customers to assist the invoice processing and payment process
Investigate and resolve all customer queries, including account reconciliations
Develop and maintain good relationships with internal staff, particularly in the business areas served
Develop a valuable knowledge of the company’s invoicing process in order to be able to deal efficiently with customer queries
Perform all necessary administration in respect of customer ledgers and accounts, including allocating cash receipts and credit notes, recommending cash refunds and write-offs, and general customer account maintenance