Arrow Powertech Pvt. Ltd. -- Customer Care Coordinator · Ahmedabad · Reports to Program Manager
The CC Coordinator is the single point of contact between customers, partners and field engineers for every UPS complaint, from registration to closure within SLA.
- Key responsibilities:-
- Receive calls on helpline, emails and WhatsApp; register, allocate and track complaints
- Plan engineers' daily schedule and follow up until calls are closed and reports received
- Ensure call closure and keep customers and partners informed
- Manage spares availability, reconciliation and daily inward / outward of spares
- Prepare DCs and coordinate dispatch with Logistics
- Send daily and month-end reports for complaints | Spares etc
Requirements:
- Graduate in any field
- 2–3 years in customer service or service coordination
- Valuable Excel skills; fluent in English, Hindi and Gujarati