Role summary

You'll be the main point of contact for our customers, both in our store and on video calls. You'll look after each customer from their first look at a saree to their feedback after delivery, so every customer gets a personal, trusted experience with Priyuja.

Key responsibilities

- Greet and assist walk-in customers. Show the collection, explain fabrics, weaves and drapes, and help each customer pick the right piece.
- Run video-call shopping sessions with customers across India and abroad, showing products live and closing sales on the call.
- Own the full customer journey: order confirmation, payment follow-up, dispatch and delivery.
- Track every shipment and keep customers updated until their parcel arrives.
- Sort out delivery delays, exchanges and returns quickly and politely.
- Follow up after purchase to get feedback, reviews and photos of customers wearing their sarees.
- Tell existing customers about new collections,



launches and offers through WhatsApp, calls and messages.
- Share customer feedback and demand trends with the team to help shape future collections.

What we're looking for

- 1–3 years in retail, fashion or customer-facing sales (sarees or ethnic wear preferred)
- Confident and comfortable on camera, with good presentation skills
- Fluent in Hindi and English (regional languages are a plus)
- Organized and dependable about follow-ups
- Comfortable with WhatsApp Business, video-call tools and basic CRM or spreadsheets
- A real interest in sarees, textiles and Indian craftsmanship

What success looks like

Robust conversion on visits and video calls, customers who always know where their order is, high repeat-purchase rates and good reviews.

📌 Store Sales Executive (Mumbai)
🏢 The Nawalgaria Collective Private
📍 Mumbai