Job OverviewWe are hiring energetic and target-oriented Collection Executives for the MobiKwik process. The candidate will be responsible for following up with customers regarding overdue payments, resolving payment-related queries, and ensuring timely recovery of outstanding dues while maintaining professional customer relationships.
- Key ResponsibilitiesContact customers through outbound calls and follow up on overdue payments.
- Remind customers about outstanding dues and payment deadlines.
- Explain repayment options and assist customers with payment-related queries.
- Follow up with customers to ensure timely payment and closure of pending dues.
- Maintain accurate records of customer interactions, payment commitments, and collection status.
- Achieve daily, weekly, and monthly collection targets.
- Handle customer concerns professionally and escalate unresolved issues to the concerned team.
- Follow company policies and applicable guidelines for ethical and professional collections.
- Candidate RequirementsQualification: 12th pass or graduate preferred.
- Experience: Freshers and experienced candidates can apply.
- Good communication and negotiation skills.
- Basic computer knowledge and familiarity with data entry.
- Ability to handle customer interactions and work toward collection targets.
- Experience in telecalling, recovery, or banking collections will be an advantage.
- Salary & BenefitsSalary: As per company policy and candidate experience.
- Incentives: Performance-based incentives, as applicable.
- Other benefits as per company policy.
- Job DetailsJob Location: As per assigned location.
- Working Days: As per company policy.
- Joining: Immediate joiners preferred.
How to ApplyInterested candidates can share their updated resume with the recruitment team.
Join the MobiKwik collections team and grow your career in financial services!
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