Dispatch & Delivery CoordinatorShip in the Mouth, Bengaluru
- Positions: 1
- Location: Our factory in Horamavu, near Cloudnine Hospital (find us on Google Maps as “Ship in the Mouth”)
- Hours: Full time, 10 am to 7 pm, with 1 weekly off (mostly Sunday)
- Salary: Rs 18,000 per month
- Reports to: Customer Support Manager
What you will do
- Coordinate all daily dispatches and deliveries from the factory.
- Pack and label shipments correctly, and hand them over to couriers and drivers.
- Follow up with delivery drivers and courier partners until orders are delivered.
- Home-deliver orders to nearby customers when needed.
- Update the CRM with order, dispatch and delivery status.
- Keep a simple daily record of orders dispatched, pending and returned.
- Tell the team early about delays, damaged parcels or customer complaints.
What we are looking for
- Proficient in English, Kannada and Hindi, to speak with customers, drivers and couriers.
- Organised and reliable, and able to handle many orders at once.
- Comfortable using a phone and basic apps; able to update a CRM or spreadsheet.
- Valid two-wheeler driving licence and own vehicle, for the occasional home delivery.
- Careful with packing, so that cakes and tins reach customers in valuable condition.
- Punctual, especially during the busy Oct to Dec season.
- Lives in or near Horamavu, or can reach it easily every day.
An advantage (not required)
- Earlier work in dispatch, logistics, e-commerce or a courier company.
- Familiarity with courier and delivery partners and their apps.
What we offer
- Training on our products, packing standards and systems.
- Fuel allowance for home deliveries.
- Overtime pay during the festive rush (rate to be fixed in the offer letter).
- Probation of 1 to 3 months, then a confirmed role.
- Room to grow into a larger operations role.