Job Purpose

Responsible for including HNI customers into the Imperia

programme and offering them a superior customer experience to enhance the

profitability of the relationship by increasing the relationship size, cross

selling the right products, acquiring family a/c’s ,retaining and enhancing

the relationship. The RM is also responsible for acquiring new to Bank

Imperia relationships.

To be a one point contact for all his financial needs and

services, thus enhancing current relationship value and wallet share which

will further increase profitability from these relationships.

Key

Responsibility Areas : 6 – 8 Areas

Activities

HNW Portfolio Management (Acquiring, Enhancing, Deepening and Retention)

·

Liaising with PB/ Preferred RM to flag eligible customers form

Classic/ Preferred portfolio

·

Acquire current customers who meet

product criteria

·

Regular interaction with the

customer to build rapport to understand and update the profile.

·

Enhance the Overall value/book

size of the portfolio

·

Maintain the overall quality / hygiene

parameters of the portfolio

·

Cross selling products of the bank based on the customer need

·

Joint calls being done along with Supervisor

as per defined process

·

Advisory services to be offered based on the

requirement in coordination with PBG.

Attrition

control of customers

·

Achieving MTD and YTD Revenue

Targets

·

Operations, Marketing & Processes

·

Error free documentation for all account

opening and all customer instructions (Stop payments, FD Closure, etc)

·

Ensure KYC / AML norms are adhered to at all

points of time

·

Ensure that 5-S norms are adhered to for

individuals workstation

·

Increase in wallet share

·

Look for opportunities to cross

sell any other product of the Bank,



to ensure that HDFC Bank is a one stop

shop & solution for all banking needs of the Imperia Customer

·

Sales to family

members and associates (all network)

·

Ensure that optimal levels of Income

generating Product Group Holding (IPGH) is reached

·

Product Penetration &

contribution towards focused product

·

Ensure that an optimal level of

Income generating Product Group Holding (IPGH) is reached.

·

Enhance client's Customer To

Group ( CTG ) level

·

Customer Service

·

Ensure quality customer service

is delivered. All customer queries and complaints are being resolved within

TAT.

·

Customer is informed about any

regulatory or process change. Keep the customer updated on program features.

·

Ensure timely

customer communication on requests and concerns raised.

·

Proactive

complaint management through feedback from customers.

·

Promoting all

direct banking channels and ensuring that the customer is utilizing the same

·

Ensuring that

customers are introduced to the RBH / BM and PSO (PBA in case of a non PSO

branch) so that there is back up when the customer visits the branch and the

RM is out

·

Ensure smooth

transition of handover/takeover of the portfolio

Educational

Qualifications

Key

Skills(examples listed below)

·

Graduation

·

Post-Graduation

Certifications:

·

AMFI Certification

·

IRDA Certification

·

NCFM Certification (Optional)

·

Sales and Influencing Skills

·

Banking Product & Process

Knowledge

·

NRI Product and Regulatory

Knowledge

·

Planning and Organizing Skills

·

Good Communication skills

·

Knowledge of Competition &

Current trends in financial Industry.

Experience

Required:

Minimum experience in years – 3 to 10

Exposure to Portfolio Management segment

(Imperia)

📌 Imperia Relationship Manager (New Delhi)
🏢 The HR Gallery
📍 New Delhi