Job Title : Support Engineer

Experience : 2+ Years

Location : Remote (India)

Salary : Competitive as per industry standards

About Optimiser

Optimiser is a growing SaaS technology company providing innovative, configurable business solutions to organisations across industries, including Hospitality, Membership & Charities, Media, Retail, and Real Estate. Its platforms, including Optimiser CRM and Optimiser Touchpoint, help businesses streamline operations, strengthen customer engagement, and improve overall efficiency.

The Optimiser ecosystem integrates CRM, sales, marketing, events, communications, workflow automation, task management, and reporting into one connected platform. Optimiser empowers organisations to simplify processes, improve visibility, and achieve their business goals through scalable, technology-driven solutions.

Responsibilities:

- Collaborate with internal teams, such as sales and technical support, to gather client requirements, customize the CRM platform,
- Provide guidance and support to clients, addressing any questions, concerns, or technical issues.
- Actively engage with clients to understand their unique business needs and goals, identifying opportunities for further system optimization and enhancements
- Regularly communicate with clients to ensure their satisfaction, address any concerns, and provide ongoing
- Provide ongoing support to clients, assisting with system configurations, troubleshooting issues, and advising on best practices for CRM usage.
- Stay up-to-date with the latest CRM updates and releases,
- Collaborate with clients to develop strategies for maximizing the value of the CRM software, aligning with their specific business objectives
- Proactively address client concerns or challenges, working closely with internal teams to provide timely resolutions and maintain high client satisfaction.
- Assist clients in generating and analyzing CRM reports and data, providing insights and recommendations to support their business decisions.
- Collaborate with the CRM team to gather client feedback,



report system bugs or enhancement requests, and contribute to ongoing product improvement initiatives.

Requirement

- 2+ Years of experience
- Bachelor's degree in engineering, or a related field (or equivalent experience).
- Strong interpersonal and communication skills, with the ability to effectively engage and build relationships with clients
- Excellent problem-solving and analytical abilities to understand client requirements and provide suitable solutions.
- Exceptional organizational skills and attention to detail, with the ability to manage multiple client accounts simultaneously.
- Proficient in providing technical support.
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

What will we offer in return?

- Opportunity to work in a fast-growing organization with the ability to make a quick impact.
- Allow your inspirational ideas to come to life in a highly creative and execution workplace.
- Ability to work in an organization that embraces diversity, inclusion, and belonging at its core.
- The opportunity to challenge in a high-performing organization and leave each day knowing you have made an impact

Industry

Information Technology and services

Employment Type

Full-time

If you would like to pursue this opportunity further, please share your CV at [email protected] along with the following details: Current CTC, Expected CTC and Notice Period.

Pay: Up to ₹850,000.00 per year

Benefits:

- Provident Fund
- Work from home

Application Question(s):

- How many years of relevant experience do you have?
- What is your current CTC per annum?
- What is your expected CTC per annum?
- What is your notice period? (in days). If you have already resigned, please mention your last working day. We are looking for immediate joiners.
- This is a client facing role. Do you have experience in dealling with international clients? How do you interact with them - via chat, e-mail or video conferencing?
- The shift timing for the role is 1 pm IST to 10 pm IST. Are you comfortable with the timing?

Language:

- English (Required)
- Hindi (Required)

Work Location: Remote

📌 Product Support Engineer - CRM Application (India)
🏢 Optimiser
📍 India