Only Chennai based candidates who should be flexible to come for office on daily basis.
Hybrid-Chennai
Rotational shift - EU, APAC Task Description:
L2 Application & technical support for applications hosted in Linux & Windows environments.
Refer to attachment for JD
Work Result: L2 Application Support
Skill Area: Other
Technology: Other
Proficiency - Technology: Advanced
Other Skills: L2 Application support
Application Support Engineer is responsible for ensuring the availability, stability, and performance of business-critical applications. The role involves troubleshooting application issues, analyzing logs, supporting deployments, monitoring system health, investigating database-related issues, and coordinating with development and infrastructure teams to resolve incidents.
The ideal candidate should possess strong application support and troubleshooting skills, with the ability to navigate Linux and Windows environments to diagnose and resolve application-related issues.
Key Responsibilities
Application & Production Support

- Provide L2/L3 support for enterprise applications.
- Monitor application availability, performance, and operational health.
- Analyze and resolve production incidents within agreed SLA timelines.
- Perform root cause analysis and implement corrective and preventive actions.
- Support application releases, deployments, and post-release validation.
- Investigate recurring issues and drive continuous service improvements.
- Work closely with development, infrastructure, database, and business teams during incident resolution.

Technical Troubleshooting

- Troubleshoot issues across application, middleware, database, and infrastructure layers.
- Analyze application logs, server logs, error messages, and monitoring alerts.
- Conduct impact analysis and provide timely communication during major incidents.
- Maintain support documentation, knowledge articles, and operational runbooks.

Database Support

- Execute SQL queries for troubleshooting and data validation.
- Analyze data-related issues and support reconciliation activities.
- Identify database connectivity and performance-related issues.

Automation & Operational Support

- Develop and maintain shell/PowerShell scripts to automate routine support activities.
- Support health checks, monitoring tasks, log collection, and operational reporting.
- Improve operational efficiency through automation and process improvements.

________________________________________
Required Technical Skills
Operating Systems (Application Support Perspective)
• Good understanding of Linux and Windows environments to support applications running on these platforms.
• Ability to:
o Navigate file systems.
o Analyze application and server logs.
o Monitor processes and services.
o Verify application connectivity and resource utilization.
o Execute support-related commands and scripts.
o Troubleshoot application startup, performance, and availability issues.
o Maintain patching and security of applications and it’s infrastructure.
Application Support

- Incident Management




- Problem Management
- Change & Release Support
- Production Support Processes
- Root Cause Analysis (RCA)
- Application Monitoring & Alert Management

Database Knowledge
• Working knowledge of SQL Server or Oracle
• Ability to:
o Write and execute SQL queries.
o Validate application data.
o Investigate data discrepancies.
o Troubleshoot database connectivity and performance issues.
• Database support knowledge is required; development expertise is not necessary.
Scripting & Automation

- Shell Scripting (Bash/Korn Shell)
- PowerShell Scripting

Required Soft Skills

- Strong analytical and problem-solving skills.
- Ability to diagnose complex issues across multiple technology layers.
- Excellent verbal and written communication skills.
- Ability to work effectively during critical production incidents.
- Robust stakeholder management and customer focus.
- Ability to prioritize and manage multiple support activities simultaneously.

________________________________________
Preferred Experience

- 3 to 6 years of Application Support & Production Support experience.
- Experience supporting business-critical enterprise applications.
- Experience working in ITIL-based support environments.
- Exposure to monitoring, alerting, and incident management tools.

Responsibilities

Only Chennai based candidates who should be flexible to come for office on daily basis.
Hybrid-Chennai
Rotational shift - EU, APAC

Task Description:

L2 Application & technical support for applications hosted in Linux & Windows environments.
Refer to attachment for JD
Work Result: L2 Application Support
Skill Area: Other
Technology: Other
Proficiency - Technology: Advanced
Other Skills: L2 Application support
Application Support Engineer is responsible for ensuring the availability, stability, and performance of business-critical applications. The role involves troubleshooting application issues, analyzing logs, supporting deployments, monitoring system health, investigating database-related issues, and coordinating with development and infrastructure teams to resolve incidents.
The ideal candidate should possess strong application support and troubleshooting skills, with the ability to navigate Linux and Windows environments to diagnose and resolve application-related issues.
Key Responsibilities
Application & Production Support

- Provide L2/L3 support for enterprise applications.
- Monitor application availability, performance, and operational health.
- Analyze and resolve production incidents within agreed SLA timelines.
- Perform root cause analysis and implement corrective and preventive actions.
- Support application releases, deployments,



and post-release validation.
- Investigate recurring issues and drive continuous service improvements.
- Work closely with development, infrastructure, database, and business teams during incident resolution.

Technical Troubleshooting

- Troubleshoot issues across application, middleware, database, and infrastructure layers.
- Analyze application logs, server logs, error messages, and monitoring alerts.
- Conduct impact analysis and provide timely communication during major incidents.
- Maintain support documentation, knowledge articles, and operational runbooks.

Database Support

- Execute SQL queries for troubleshooting and data validation.
- Analyze data-related issues and support reconciliation activities.
- Identify database connectivity and performance-related issues.

Automation & Operational Support

- Develop and maintain shell/PowerShell scripts to automate routine support activities.
- Support health checks, monitoring tasks, log collection, and operational reporting.
- Improve operational efficiency through automation and process improvements.

________________________________________
Required Technical Skills
Operating Systems (Application Support Perspective)
• Good understanding of Linux and Windows environments to support applications running on these platforms.
• Ability to:
o Navigate file systems.
o Analyze application and server logs.
o Monitor processes and services.
o Verify application connectivity and resource utilization.
o Execute support-related commands and scripts.
o Troubleshoot application startup, performance, and availability issues.
o Maintain patching and security of applications and it’s infrastructure.
Application Support

- Incident Management
- Problem Management
- Change & Release Support
- Production Support Processes
- Root Cause Analysis (RCA)
- Application Monitoring & Alert Management

Database Knowledge

- Working knowledge of SQL Server or Oracle
- Ability to:

o Write and execute SQL queries.
o Validate application data.
o Investigate data discrepancies.
o Troubleshoot database connectivity and performance issues.
• Database support knowledge is required; development expertise is not necessary.
Scripting & Automation

- Shell Scripting (Bash/Korn Shell)
- PowerShell Scripting

Required Soft Skills

- Strong analytical and problem-solving skills.
- Ability to diagnose complex issues across multiple technology layers.
- Excellent verbal and written communication skills.
- Ability to work effectively during critical production incidents.
- Strong stakeholder management and customer focus.
- Ability to prioritize and manage multiple support activities simultaneously.

________________________________________
Preferred Experience

- 3 to 6 years of Application Support & Production Support experience.
- Experience supporting business-critical enterprise applications.
- Experience working in ITIL-based support environments.
- Exposure to monitoring, alerting, and incident management tools.

Qualifications
Any Degree

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