Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. Join us to put AI to work for people.

This role is for an engineer who is beginning their software engineering career and learning to build reliable, maintainable AI-native and cloud-native software. The IC2 engineer works on well-defined features and components with close guidance from senior engineers and tech leads. They focus on developing solid software engineering fundamentals, gaining hands-on experience with modern development practices, and learning to integrate AI/ML services into applications. This role provides mentorship and opportunities to grow technical depth in Python, Java, JavaScript, and ServiceNow platform development while contributing meaningfully to the product.
Responsibility Area: Software Development

- Develop software features and components under the direction of senior engineers; Write clean, maintainable code with comprehensive unit tests; follow established coding standards and best practices
- Contribute to the implementation of AI-native features, including prompt design assistance, API integration, and basic evaluation
- Work with assigned features from design through development, testing, and deployment with guidance from teammates
- Follow secure coding practices, including responsible handling of customer data and AI safety considerations
- contribute to automated testing and deployment pipelines

Responsibility Area: ServiceNow Platform Development

- Develop features and customizations on the ServiceNow platform with minimal supervision
- Write ServiceNow workflows, business rules,



and automation using JavaScript and GlideScript with guidance
- Build forms and dashboards on ServiceNow; learn data model design and query optimization techniques
- Contribute to development of ServiceNow AI agents & skills
- Learn ServiceNow APIs, web services, and integration patterns through hands-on implementation
- Participate in ServiceNow application maintenance and support for assigned features
- Seek to understand ServiceNow platform capabilities and how they apply to business problems

Learn from code reviews, pair programming, and mentorship from senior engineers

- Actively participate in team discussions, design reviews, and sprint planning
- Participate in knowledge-sharing sessions and team learning opportunities
- Responsibility Area: Customer Support & Quality
- Participate in issue triage and bug fixing under supervision
- Learn from issues and help identify patterns that could prevent future problems
- Bachelor's degree in computer science, engineering, or related field (or equivalent practical experience)

- 4+ years of professional software development experience
- Proficiency in at least one programming language (Python, Java, or JavaScript); Understanding of fundamental software engineering concepts: version control, testing, debugging
- Basic knowledge of relational databases and SQL
- Familiarity with RESTful APIs and modern web services




- Understanding of AI/ML concepts; hands-on experience with LLMs or AI APIs a plus
- Prior experience of ServiceNow is a must. Experience with Agile development methodologies is a plus
- Ability to take direction, ask for help when needed, and work independently on assigned tasks
- Passion for software quality, testing, and continuous learning

Work personas (adaptable, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact View email address on jobs.smartrecruiters.com Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

📌 Software Engineer/ Software Developer (Remote working and Flexible Hours) (Hyderabad)
🏢 ServiceNow
📍 Hyderabad