Position Overview : Are you a ServiceNow expert looking to drive digital transformation within a leading global financial institution?As an Assistant Manager - ServiceNow Support within our STA (Service Technology & Applications) division, you will play a critical role in managing and maturing our ServiceNow ecosystem.You will be responsible for the core configuration, administration, and technical implementation of ServiceNow modules, ensuring our IT service management tools provide a stable, secure, and high-performing environment for our global business lines.At BNP Paribas, you won't just maintain a system; you will be a key player in a roadmap of continuous innovation, helping us leverage advanced technologies to drive excellence across the Group.Core Technical Operations : - Platform Administration : Provide day-to-day support and maintenance for the ServiceNow platform, ensuring high availability and stability.- Configuration & Development : Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, Script Includes, and Formatters.- Workflow Automation : Build requested items and tasks using Workflows and Flow Designer to automate business processes.- ITSM Management : Manage and resolve production support issues related to Incident, Problem, Service Request, Change, Knowledge, Service Portal, and CMDB.- Data & Reporting : Create customized reports and dashboards to provide actionable insights for stakeholders.- Governance : Adhere strictly to existing platform governance processes for all support and maintenance activities.Strategic Contributions : - Continuous Improvement : Monitor the health, usage,



and overall compliance of ServiceNow and its integrated applications.- Knowledge Leadership : Act as a subject matter expert by training, mentoring, and coaching the user community on ServiceNow best practices.- Business Evolution : Anticipate strategic business evolutions and translate technical requirements into scalable platform solutions.Required Education, Skills, and Experience : - Experience : 5 - 7 years of proven experience as a ServiceNow Administrator.- Education : Bachelor's Degree or equivalent.- Technical Expertise : Strong understanding of the ITIL framework and ITSM best practices; Hands-on experience with JavaScript, XML, HTML, and Single Sign-On (SSO) technologies; Proficiency in managing ServiceNow Update Sets.- Analytical Skills : Strong problem-solving, decision-making, and the ability to translate complex technical requirements into actionable deliverables.- Soft Skills : Exceptional communication (oral and written) and the ability to collaborate effectively within a global team setting.Preferred Education, Skills, and Experience : - Certifications : Certified System Administrator (CSA) - Highly Recommended; Certified Implementation Specialist (CIS) in ITSM - A significant advantage.- Leadership : Ability to facilitate meetings, seminars, or training committees.- Innovation Mindset : A proactive approach to creativity and solving complex technical challenges.About BNP Paribas : BNP Paribas is the European Union's leading bank and a key player in international banking.Operating in 65 countries with nearly 185,000 employees, the Group maintains a strong diversified model across Commercial, Personal Banking, and Corporate & Institutional Banking. (ref:hirist.tech)

📌 BNP Paribas ISPL - Assistant Manager - ServiceNow Support (Chennai)
🏢 BNP Paribas India Solutions
📍 Chennai