Customer Onboarding Specialist A Fortune 200 company building its Global Capability Centre (GCC) in India, growing its customer onboarding team
Location: Remote (India)
You will make sure every new account reaches first value quickly and smoothly. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.
As a Customer Onboarding Specialist, you will guide new customers through setup, configuration, and early adoption, making sure every account reaches first value quickly and smoothly.
Guide new customers through setup, configuration, and initial training
Coordinate onboarding timelines and keep every account on track to first value
Document account setup details and hand off cleanly to the ongoing success team
Maintain and improve onboarding playbooks, checklists, and training materials
Flag account risks or gaps identified during onboarding to the wider team
2 to 6 years in onboarding, implementation, customer success, or a related role
- Robust project-coordination skills and comfort managing multiple accounts at once
- Clear, patient communication style suited to training new users
- Clear written and spoken English and a reliable remote-work setup
Experience onboarding customers for a GCC, shared-services, or enterprise environment
Familiarity with onboarding or project-tracking tools
Remote-friendly, pan-India hiring with long-term placement