The Chat Support Agent provides real‑time assistance to customers via web chat, resolving inquiries efficiently while maintaining a professional and friendly demeanor. This position requires balancing multiple conversations, accurately documenting interactions, and delivering solutions that enhance customer satisfaction.

Key responsibilities

- Respond to incoming chat requests promptly, adhering to service level agreements.

- Identify customer issues, troubleshoot problems, and guide users to appropriate resolutions.

- Maintain accurate records of each interaction in the CRM system.

- Escalate complex cases to senior support or technical teams when necessary.

- Continuously update knowledge base articles based on common queries and solutions.

- Collaborate with cross‑functional teams to improve processes and product usability.

- Monitor chat metrics and contribute to performance improvement initiatives.





Required qualifications

- Robust active listening and communication skills, both written and verbal.

- Demonstrated problem‑solving ability with a customer‑focused mindset.

- Proficiency in multitasking and managing several chat sessions simultaneously.

- Typing speed of at least 60 wpm with high accuracy.

- 0–10 years of experience in customer service, technical support, or related fields.

- Basic computer literacy and familiarity with CRM/chat platforms.

Nice to have

- Experience with ticketing systems (e.g., Zendesk, Freshdesk).

- Knowledge of the company’s products or industry.

- Certification in customer service or support (e.g., HDI, ITIL).

- Fluency in a second language.

📌 Chat Support Agent (India)
🏢 Atlanta Chefs Association
📍 India