Role Overview : We are looking for an experienced Delivery Head - Managed SOC to lead end-to-end delivery, presales, customer management, people leadership and P&L; for our Managed Security Operations Center business. The role will drive operational excellence and the evolution toward a Next-Generation / AI-enabled SOC.Own end-to-end delivery of Managed SOC services across multiple customers and projects.- Ensure delivery against agreed SLAs, KPIs, OLAs, quality, security and customer experience metrics.- Lead SOC operations across L1/L2/L3 monitoring, detection, investigation, incident response and escalation management.- Establish and continuously improve SOC operating processes, governance and service management practices.- Drive automation and AI/ML adoption to improve SOC efficiency and reduce manual effort.- Drive use-case development, tuning, threat hunting, detection engineering and continuous service improvement.- Next-Generation SOC Transformation : - Lead the evolution from traditional monitoring-based SOC to a Next-Generation SOC operating model.- Drive adoption of SOAR, XDR/EDR, NDR, UEBA, threat intelligence, advanced analytics and automation.- Evaluate emerging cybersecurity technologies and identify opportunities to enhance the Managed SOC portfolio.Presales & Solutioning : - Lead/support presales engagements for Managed SOC and Cybersecurity Services.- Understand customer security requirements and translate them into scalable SOC solutions and service models.- Own/support RFP/RFI/RFQ responses, solution architecture, technical proposals, SoWs, effort estimation, pricing and transition plans.- Partner with Sales to identify upsell, cross-sell and new-account opportunities.P&L; & Commercial Management : - Own the P&L; for assigned Managed SOC projects/accounts.- Drive revenue, gross margin, utilization, cost optimization and project profitability.- Monitor project financial performance against budgets,



forecasts and commercial commitments.- Contribute to annual business planning and growth strategy for the SOC practice.Team Handling & People Leadership : - Lead, manage and mentor the Managed SOC organization, including SOC Managers, Technical Leads and L1/L2/L3 security analysts/engineers.- Own team structure, capacity planning, shift coverage, resource allocation and workforce planning across 24x7 SOC operations.- Build and maintain a high-performing SOC team with clear roles, accountability, goals and performance measures.- Drive recruitment, onboarding, capability development, certification and succession planning for critical SOC roles.- Conduct performance reviews, set KRAs/KPIs and provide regular coaching and feedback.- Identify skill gaps and create technical upskilling plans across SIEM, SOAR, XDR, threat hunting, incident response and security engineering.- Customer & Stakeholder Management : - Act as the senior delivery point of contact for strategic Managed SOC customers.- Build relationships with CISOs, CIOs, CTOs, IT/Security Heads and senior customer stakeholders.- Conduct periodic governance and executive service reviews.- Own critical escalations and ensure timely resolution of service issues and incidents.- Drive customer satisfaction, retention, renewals and expansion of services.Governance, Risk & Compliance : - Ensure SOC operations comply with contractual, regulatory and information-security requirements.- Drive adherence to relevant security frameworks and industry standards.- Establish governance for incident, change, problem and service-improvement management.- Ensure documentation, audit readiness and appropriate security controls are maintained.Required Experience & Qualifications :



- 8+ years of overall experience in Cybersecurity, IT Infrastructure, Managed Security Services or related domains.- Minimum 5 - 6 years of recent, strong experience in SOC Delivery / Managed SOC operations.- Proven experience managing multiple SOC customers/projects in an MSSP or Managed Services environment.- Experience in cybersecurity presales, solutioning and customer-facing engagements.- Demonstrated experience managing project/account P&L; and commercial performance.- Strong team-handling experience across technical and operational cybersecurity functions.- Experience working with senior customer stakeholders and managing critical escalations.Tech Stack : - SIEM : Splunk, Microsoft Sentinel, IBM QRadar or equivalent.- SOAR and security automation.- Threat Intelligence Platforms.- Incident Response and Digital Forensics.- Security Analytics and Cloud Security.- Identity & Access Security.- AI/ML applications in SOC operations.Key Competencies : - Cybersecurity domain expertise and operational leadership.- Strategic thinking and business acumen.- P&L;, commercial and financial acumen.- People leadership, coaching and team building.- Customer relationship and stakeholder management.- Program/project management and operational excellence.- Negotiation, communication and executive presentation skills.- Data-driven decision making and continuous improvement mindset.Key Performance Indicators (KPIs) : - Managed SOC revenue growth and project profitability.- SLA/KPI compliance and service quality.- Resource utilization and capacity management.- Ideal Candidate Profile : The ideal candidate is a Cybersecurity/SOC leader who combines solid technical depth with business, delivery and people leadership. The person should be equally comfortable discussing SOC architecture with a CISO, solutioning an RFP with Sales/Presales, managing a critical customer escalation, leading a 24x7 SOC team and reviewing project profitability with senior management. (

📌 Head of Delivery - Security (India)
🏢 Launchers Management Services
📍 India