Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organisation built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. Learn more about us on our YouTube Channel or Blog Posts.
We're looking for a Customer Support Representative (CSR I) Apprentice to join our customer support team for a 12-month apprenticeship. This is a full-time,



hands-on role designed for individuals looking to build a career in customer support and SaaS technology.
You'll work alongside experienced support professionals to troubleshoot customer issues, deliver exceptional customer experiences, and develop strong technical and problem-solving skills.
Mentorship: Guided by experienced customer support professionals and team leads throughout the programme. Learning: Hands-on product training, customer interaction, technical troubleshooting, and potential conversion to a full-time role based on performance and business requirements.
Department: Customer Support
~ Shift Timings:

- 8 AM–5 PM CST, Monday–Friday
- 4 AM–1 PM CST, Monday–Friday

Location: Remote – India
Handle customer queries through chat, email, Zoom, and calls.
Troubleshoot and resolve common product and configuration issues.
Deliver excellent customer experiences through professional and empathetic communication.
Learn HighLevel's products, tools, and support processes through hands-on training.
Leverage AI tools to improve support efficiency and customer experience.
Recent graduates or individuals looking to start a career in technical customer support.
Strong English communication skills, both written and verbal.
Strong attention to detail and ability to work collaboratively in a remote workplace.

📌 Customer Service Representative (CSR) - Remote (India)
🏢 Gohighlevel
📍 India