Business Analyst / Project ManagerRole & Responsibilities:- Lead end-to-end underwriting change and transformation initiatives across UK & Europe, ensuring delivery of complex programmes in regulated insurance environments.- Partner with underwriting, technology, data, and operations teams to define target-state operating models and design business and technical solutions that deliver measurable outcomes.- Drive agile, hybrid, and product-based delivery approaches, facilitating sprint ceremonies, prioritisation decisions, and cross-functional ways of working to accelerate business value.- Engage and influence senior stakeholders across underwriting, actuarial, risk, compliance, and technology functions, adapting communication style to audience and building consensus on change priorities.- Lead business readiness and change management activities including impact assessments, training needs analysis, communications planning, and adoption tracking to ensure sustainable transformation outcomes.- Identify, track, and resolve risks, dependencies, and delivery impediments across cross-functional teams, escalating where necessary and maintaining delivery momentum.- Translate complex underwriting business challenges into clear requirements and technology-enabled solutions, working closely with data, AI, and engineering teams to define scope and acceptance criteria.- Assess AI, Generative AI, advanced analytics, and intelligent automation opportunities within underwriting workflows, and build the business case for their adoption in line with responsible AI governance principles.- Support analysis activities including current-state process mapping, gap analysis, data flow assessment, and future-state design across underwriting platforms and operations.- Foster a collaborative,



psychologically safe team workplace that models empathy, integrity, and respectful challenge, enabling high-performance delivery across onshore and offshore teams.Candidate Profile :- Bachelor's degree or higher in Business, Finance, Insurance, Computer Science, or a related discipline (Required).- 6+ years of experience delivering complex change or transformation programmes in regulated environments, with direct exposure to insurance underwriting operations in UK & European markets (Required).- End-to-end underwriting knowledge including policy lifecycle, risk assessment, pricing, bordereaux management, and reinsurance is essential (Required).- Proven experience working with agile, hybrid, or product-based delivery teams; familiarity with frameworks such as Protected, Scrum, or Kanban (Required).- Strong stakeholder engagement and facilitation skills, with demonstrated ability to influence senior business and technology leaders and adapt style to audience (Required).- Practical knowledge of change management, business readiness, and adoption methodologies (e.g., Experience supporting or delivering digital, data, AI, or automation-enabled transformation in an insurance or financial services context (Strongly preferred).- Understanding of AI, Generative AI, advanced analytics, and intelligent automation technologies and their practical application to underwriting workflows (Strongly preferred).- Ability to assess AI opportunities, translate business problems into technology-enabled solutions, and communicate measurable outcomes to non-technical stakeholders (Preferred).- Familiarity with responsible AI principles, including governance, risk, data privacy, and security considerations in regulated environments (Preferred).-

📌 Business Analyst/Project Manager (Hybrid) (Pune)
🏢 Crescendo Global Leadership Hiring India
📍 Pune