At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

As a Support Engineer at Flix, you'll be the first point of contact for IT infrastructure requests, helping employees across the globe stay productive through reliable service desk and on-site support. You'll be part of a globally distributed IT Infrastructure Support Team that owns and manages critical services — including the employee device lifecycle (Microsoft Intune/Autopilot), our Atlassian cloud setting, and technical event support.

Resolve employee IT requests efficiently via our ticketing system, providing a smooth and friendly support experience

Manage the device lifecycle end-to-end — hardware procurement, provisioning, setup, asset tracking, and troubleshooting

Support collaboration tools including Office 365, Microsoft Teams, Outlook, and OneDrive

Help employees get the most out of Atlassian tools such as Jira, Confluence, and JSM

Create and maintain knowledge-base articles and IT documentation to support self-service and team efficiency

Build hands-on experience with device management platforms and IT infrastructure tooling

Collaborate with colleagues across global offices, contributing to team ceremonies and cross-functional projects

A degree, certification, or vocational training in an IT-related field (e.g. Information Technology, Computer Science, or Information Systems)

- 2–4 years of experience in IT support,



service desk, or technical customer support
- Solid working knowledge of Office 365 and standard workplace collaboration tools
- Comfort communicating clearly and patiently with non-technical users
- Hands-on experience with Microsoft cloud technologies (Intune, Entra ID, Autopilot)
- Experience administering Atlassian tools (Jira, Confluence, JSM)
- Experience supporting employees across multiple time zones or global offices (nice to have)

We recognize that everyone carries a unique set of valuable skills and experiences. Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family

Hybrid work model: Office-first with flexibility to balance work and life

Life Cover: Medical Cover: Hospitalisation and treatment cover for employees and eligible family members

OPD Wallet: a fixed annual allowance for outpatient care — consultations, medicines, and more — for employee and eligible family members

Wellness Allowance: a monthly wellness allowance credited to your Plum wallet, to spend on gym, yoga, fitness equipment, or any eligible wellness activity of your choice

Meal Vouchers: Optional tax-exempt meal benefit under the Income Tax Act

Wellbeing support: Language learning opportunities, training courses, and expert-led sessions to grow your skills

Connect with experienced Flix colleagues to accelerate your career

To view more local benefits specific to each office location, please check out this link:

📌 IT Helpdesk Support Engineer Hybrid Working (Bengaluru)
🏢 Flix
📍 Bengaluru