Core Responsibilities

- Shift Operations & Guest Service:
- Oversee smooth guest check-in, registration, and check-out processes.
- Greet guests warmly and handle special requests, room allocations, and VIP arrangements.
- Act as the primary point of contact for resolving guest complaints and service recovery.
- Team Supervision & Scheduling:
- Assign daily tasks, monitor attendance, and prepare staff shift schedules.
- Train new front desk agents on hotel standards, software use, and cash-handling procedures.
- Evaluate staff performance and provide ongoing coaching.
- Financial & Administrative Duties:
- Monitor cash drawers, process payments, verify billing accuracy, and reconcile shift earnings.
- Assist with night audit tasks or daily revenue/occupancy reports when required.
- Track front office supplies (registration cards, key cards, stationery) and place restock orders.
- Inter-Departmental Coordination:
- Coordinate closely with Housekeeping to update room turnover and cleanliness statuses.
- Communicate maintenance or repair issues to the Engineering/Maintenance team.
- Coordinate with Food & Beverage (F&B;) regarding meal plans,



group arrivals, or banquet events.
- Compliance & Safety:
- Ensure adherence to local registration laws, guest identity verification, and data privacy.
- Maintain calm leadership during emergency situations (fire alarms, power outages, medical incidents).

Required Qualifications & Skills

- Education: Diploma or Degree in Hotel Management / Hospitality Administration (or equivalent work experience).
- Experience: 2 to 3 years of hands-on experience as a Front Desk Agent or Receptionist in a hotel setting.
- Technical Skills: Proficiency in Hotel Property Management Systems (PMS), Microsoft Office (Word, Excel), and POS/billing tools.
- Soft Skills:
- Strong verbal and written communication skills
- Problem-solving and de-escalation abilities
- Patience, empathy, and a customer-first mindset
- Ability to stand and work versatile, long, or rotational shifts

Pay: From ₹20,000.00 per month

Benefits:

- Cell phone reimbursement
- Flexible schedule
- Food provided

Work Location: In person

📌 Front Office Supervisor/Duty Manager (Alappuzha)
🏢 HOTEL ROYALE PARK
📍 Alappuzha