- Processing and Quality checking.
- Process reporting and training.
- Queue Allocation & Management.
- Update SOPs and other process documents.
- Ensuring compliance of all internal policies.
- Process improvement.
- Providing timely updates to Assistant Manager and onshore counterparts.
- Succeeding as a Senior Analyst - Operations, will require the following core qualifications and
skills
- 1 - 2 years of relevant work experience.
- Knowledge of Defined Advantages or Health domain.
- Written and verbal proficiency in Basic French is a must.B1 or B2 certification in French.
- Good analytical and communication skills.
- Good command on MS Office applications (MS-Excel, MS-Word).
- Problem solving skills and attention to detail.
- Ability to multitask.
- Should be able to work on reporting and generating dashboards.
📌 Senior Operations Analyst (Noida)
🏢 TELUS Digital
📍 Noida
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