Company: P3S Ventures Private Limited | iNvent – Apple Premium Partner Department: Customer Support Position Type: Internship

About the Role
We are looking for a customer-focused and enthusiastic Customer Support Intern to join our team at an Apple Premium Partner Store. The candidate will be responsible for handling customer calls, addressing queries, providing product-related information, and ensuring a smooth and satisfying customer experience.

Key Responsibilities
• Handle incoming customer calls and respond to customer queries professionally and promptly.
• Build strong customer relationships and ensure high levels of customer satisfaction.
• Provide accurate information about Apple products, services, accessories, and store offerings.
• Assist customers with product-related queries, service requests, and follow-ups.
• Coordinate with the store sales and service teams to resolve customer concerns efficiently.
• Follow up with customers to ensure their queries and concerns have been addressed.
• Maintain records of customer interactions, feedback, and follow-up requests.
• Stay up to date with the latest Apple products, features, technologies, and updates.




• Maintain professional communication and represent the company positively in every customer interaction. Skills and Qualifications
• Good verbal communication skills in English and Hindi.
• Solid interpersonal skills with a customer-first approach.
• Basic knowledge of smartphones and technology; familiarity with Apple products is an advantage.
• Good listening, problem-solving, and follow-up skills.
• Basic computer knowledge and familiarity with MS Office or Google Workspace.
• Willingness to learn about Apple products and customer support processes. Preferred Candidate Profile
• Freshers and students looking for practical experience in customer support are welcome to apply.
• Positive attitude, patience, and a willingness to learn.
• Ability to handle customer queries calmly and professionally.
• Strong sense of responsibility and attention to detail. Learning Opportunities
• Hands-on experience in customer relationship management.
• Exposure to Apple’s product ecosystem and retail operations.
• Development of communication, problem-solving, and customer service skills.

Location:
Apple Premium Partner Store Role: Customer Support Intern

📌 Customer Support Specialist (Faridabad)
🏢 iNvent Apple Premium Partner
📍 Faridabad