Job Title: Customer Support Associate (International Market) Company: BrightCHAMPS

Location:
HSR Layout, Bangalore Work Mode: Work From Office (WFO)

Experience:
1–2 years Working Days: 6 days a week Week Off: One rotational weekday off Laptop: Personal laptop mandatory

Job Description
We are looking for a Customer Care Associate with strong communication and customer-handling skills to manage customer queries, resolve issues, and maintain positive customer relationships. Candidates with experience in customer retention, handling dissatisfied customers, and improving customer satisfaction will be preferred. Roles & Responsibilities
- Handle customer queries through calls, chats, and emails.
- Resolve customer concerns professionally and ensure a positive customer experience.
- Handle dissatisfied customers and work towards customer retention and satisfaction.
- Identify customer concerns and provide suitable solutions to reduce customer drop-offs.




- Follow up with customers to ensure their issues are resolved.
- Escalate complex issues to the relevant teams when required.
- Maintain accurate records of customer interactions and follow-ups. Requirements
- 1–2 years of experience in customer support, customer care, customer service, or customer-facing roles.
- Experience in customer retention, complaint handling, or managing dissatisfied customers is an added advantage.
- Excellent verbal and written communication skills.
- Robust problem-solving and interpersonal skills.
- Basic computer knowledge and the ability to maintain customer records.
- Willingness to work from the office six days a week, with one rotational weekday off.
- Must have a personal laptop. Interested candidates can apply with their updated resume.

📌 Customer support executive (India)
🏢 BrightChamps
📍 India