Company: Invictus Product: Reach For Sure

Location:
Remote Employment Type: Full-Time

Experience:
0-2 years Contact us at: [email protected]

About Us
Invictus builds Reach For Sure — a premier field-workforce and road-safety platform utilized by enterprise fleets and industrial field teams. Our product helps organizations track live GPS trips, run Journey Risk Assessments (JRA), manage geofenced Green Zones, capture agile forms, run approval workflows, and keep driver and vehicle compliance in strict check. We are driven by the mission to make field operations safer, smarter, and seamlessly efficient. Role Overview We are looking for a dedicated Testing & Customer Support Specialist to be both the frontline voice for our users and a crucial quality gatekeeper for our product. In this hybrid role, you will bridge the gap between our platform and the everyday people who rely on it. Your goal is twofold: ensure clients have a seamless experience by resolving day-to-day operational roadblocks with care, and proactively test our web and mobile applications to catch issues before our users ever see them. If you are highly empathetic to user struggles and possess the sharp, detail-oriented eye of a software tester, this role offers the perfect balance.

Key Responsibilities
Quality Assurance & Testing
• Manual Testing: Conduct routine manual testing of the Reach For Sure web dashboard and mobile applications (Android/iOS) prior to new feature releases or updates.
• Bug Reproduction & Reporting: Replicate complex issues reported by field users, meticulously document the "steps to reproduce," and log clear, detailed bug reports for the engineering team.
• Feature Verification:



Test and verify that bug fixes and new product updates work as intended across various devices, network conditions, and user roles (e.g., driver vs. office manager).
• User-Centric QA: Run through core operational workflows in staging environments to ensure the user experience remains intuitive and unbroken. Client & User Communication
• First-Line Support: Serve as the primary point of contact for enterprise clients and field users via phone, email, and live chat.
• User Onboarding & Training: Walk new fleet managers and field teams through the system, ensuring they feel confident using both the mobile app and the administrative dashboard.
• Feedback Loop: Act as the voice of the customer, gathering user feedback, feature requests, and pain points, and presenting them directly to the product team. Platform Assistance & Problem Solving
• Workflow Assistance: Help clients navigate and utilize core platform features, including compliance document uploads, dynamic form submissions, and multi-step approval workflows.
• Issue Triage & Escalation: Listen to user reports regarding GPS tracking delays or app behavior, provide basic navigational troubleshooting, and accurately route confirmed system bugs to the engineering queue.
• Knowledge Management: Create, update,



and maintain easy-to-understand external knowledge base articles, FAQs, and step-by-step user guides based on both user questions and new feature releases. Requirements & Qualifications Experience & Background
• 0-2 years of experience in a hybrid role, Customer Support, QA (Quality Assurance), or Software Testing.
• Experience supporting and manually testing SaaS platforms, web dashboards, and mobile applications (iOS and Android).
• Bonus: Familiarity with the logistics, fleet management, or industrial safety sectors. Core Skills
• Exceptional Communication: Flawless written and verbal communication skills. Ability to explain features simply to field workers, while writing highly technical and precise bug reports for developers.
• Attention to Detail: A meticulous, eagle-eyed approach to navigating software, catching UI glitches, workflow breaks, and edge-case bugs that others might miss.
• Empathy & Patience: High emotional intelligence to calmly handle frustrated users (e.g., a driver stuck on the road needing approval) and turn negative experiences into positive ones.
• Problem-Solving Mindset: A proactive approach to understanding user questions and finding the fastest route to unblock their workflows. Tools & Technology
• Experience with bug tracking and project management tools.
• Basic understanding of mobile app environments and how to simulate different user conditions (e.g., turning off location services, testing offline modes).

How to Apply
Interested candidates may share their updated CV at [email protected], with the subject line “Application – Testing & Customer Support Specialist”.

📌 Testing & Customer Support Specialist (India)
🏢 Invictus Survival Sciences
📍 India