Requirements
• 7+ years of experience working with Microsoft Dynamics 365 CE / CRM as a Functional Consultant, Business Analyst, Solution Consultant, or similar role
• Strong understanding of Dynamics 365 CE capabilities and the Microsoft Power Platform
• Experience working directly with business stakeholders and translating business challenges into technology solutions
• Strong consulting and communication skills, with the ability to communicate effectively with both business and technical audiences
• Experience participating in or leading discovery and requirements workshops
• Experience supporting Dynamics 365 CE/CRM activities such as solution discussions, demos, and estimations
• Ability to think beyond individual requirements and recommend solutions that improve business processes and create business value
• Experience working as part of a cross-functional team with solution architects, developers, project managers, and other consultants
• Good understanding of Dynamics 365 implementation concepts, including configuration, customization, integrations, data, security, and environments
• Ability to understand technical concepts and discuss solution options with technical teams. You don't need to be a developer, but you should be comfortable working with technical stakeholders
• Excellent English communication skills Nice To Have
• Experience with multiple Dynamics 365 CE applications, such as Sales, Customer Service, Field Service, or Customer Insights
• Experience with Power Automate, Dataverse, Power Apps, Power BI, or other Power Platform components
• Experience working with APIs and integrations between Dynamics 365 and external systems
• Experience with solution architecture or technical design




• Previous experience taking an opportunity from discovery through solution definition and into project delivery
• Microsoft certification in Dynamics 365 Functional Consulting, Solution Architecture, Power Platform Solution Architecture, or related areas Responsibilities
• Engage with clients to understand their business processes, challenges, goals, and pain points
• Lead or participate in discovery workshops and requirements-gathering sessions
• Challenge existing processes and requirements and identify opportunities for business improvement
• Advise clients on how Dynamics 365 ?E modules and the Microsoft Power Platform can address their business needs
• Translate business needs into functional solutions and high-level solution approaches
• Support pre-sales activities, including client meetings, discovery sessions, solution presentations, demonstrations, proposals, and estimations
• Prepare functional requirements, user stories, process flows, solution documentation, and other project deliverables
• Work with Solution Architects and technical teams to define the right implementation approach
• Explain functional and technical trade-offs to both business and technical stakeholders
• Support the transition from prospect to delivery and remain involved during the initial stages of implementation
• Validate that the solution being implemented reflects the business objectives and the solution agreed with the client
• Support configuration and testing activities and provide guidance to development teams where required
• Participate in project workshops, UAT, training, and go-live activities when needed
• Contribute to the continuous development of our Dynamics 365 CE practice, including reusable approaches, accelerators, and best practices MS Dynamics 365 Business Central

📌 TECHNICAL LEAD (Bengaluru)
🏢 Happiest Minds Technologies
📍 Bengaluru