About Us
Elance is a quick-growing commerce education company delivering professional programs across ACCA, CA, CMA (USA) through offline centres, online platforms, and hybrid learning models. Headquartered in Kerala, we are on a mission to create career-ready professionals through strong academics, industry relevance, and technology-driven systems. Role Overview The Vice President – Operations will be a core leadership role responsible for driving operational excellence across the entire student lifecycle while owning P&L; performance, scalability, and service quality. This role requires a rare combination of strategic thinking, hands-on execution, strong people leadership, and data-driven decision-making. The VP – Operations will work closely with the Founder, leadership team, and cross-functional heads to build systems and teams capable of supporting rapid, sustainable growth. ⸻

Key Responsibilities
End-to-End Operations Leadership
• Lead and scale operations across:
• Admissions & enrollments
• Student onboarding
• Program delivery & academic operations
• Student success & retention
• Career services & placements
• Student support & experience
• Ensure a seamless, high-quality student lifecycle from enrollment to completion and placement. P&L; Ownership & Financial Performance
• Own the operations P&L;, including budgeting, forecasting, cost optimization, and margin improvement.
• Drive unit economics across centers, programs, and delivery models.
• Partner with Finance to ensure strong financial discipline and scalability. Strategy, Metrics & Execution
• Develop and execute operational strategies aligned with Elance’s growth and expansion plans.
• Drive and monitor key metrics including:
• Enrollments & admissions efficiency
• Retention and completion rates
• Student satisfaction (NPS)
• Placement outcomes




• Operational cost ratios and productivity
• Build dashboards and MIS frameworks for real-time visibility and decision-making. Process, Systems & Automation
• Establish and continuously refine SOPs, governance frameworks, and quality standards across functions.
• Lead process improvements and automation across CRM, LMS, ERP, and internal workflows.
• Ensure systems are scalable for multi-center, hybrid, and international expansion. People & Leadership
• Build, mentor, and manage senior leaders and large cross-functional teams across locations.
• Drive performance culture, accountability, and leadership development.
• Partner with HR on org design, capability building, and succession planning. Cross-Functional Collaboration
• Work closely with Sales, Marketing, Academics, Product, Finance, HR, and IT teams to align execution with business goals.
• Act as the single point of accountability for operational execution across departments. Governance, Compliance & Risk
• Ensure compliance with internal policies, academic quality standards, and regulatory requirements.
• Identify operational risks and proactively design mitigation and contingency plans.
• Maintain high standards of ethics, transparency, and student trust. ⸻ Qualifications & Experience
• 15–20 years of experience in Operations, General Management, or Business Leadership roles.
• Proven experience in end-to-end high-volume sales and operations management.
• Prior experience in EdTech, education, or high-growth startups strongly preferred.
• Demonstrated ownership of P&L; and large, multi-layered teams.
• Strong analytical, problem-solving, and decision-making capabilities.
• Proven track record of scaling operations in fast-paced, growth environments.
• Excellent leadership, communication, and stakeholder management skills.
• MBA or equivalent qualification preferred.

📌 Vice President Operations (Kochi)
🏢 Elance Learning
📍 Kochi