Position Description Company Profile: Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.
A) and the NYSE (GIB). Learn more at cgi.com. Our

Responsibilities:
Our main partner BP2I is responsible for the engineering and operations of the system layer of the Windows HQ platform, for both physical, virtual and on premises cloud infrastructure. We are responsible ourselves for the engineering and operations of the Windows Branch platform. In your role you will integrate the group services at BNPPF, i.e. identify possible gaps between the group services offered and the actual needs of BNPPF. Design and implement a solution to bridge the gap, and this for both Infrastructure and Applicative requirements. The job mainly consists of the following elements:
• Engineering and support of our infra environment
• Engineering and support our IT clients to integrate their applications on the Windows platforms by respecting and applying the BNPP Fortis engineering and architecture rules and procedures and align these to the BP2I engineering and process rules.
• Assure the correct application of the BNPP Fortis and BP2I procedures in demand , incident , problem , change , security and release management
• Manage the Incident and problem management assignment groups
• Respect the change management process when you implement application related changes on the Windows platform Technical competencies –
• Knowledge on Cloud (Iaas, Paas).
• Good knowledge of Windows in enterprise environment (server L3 support)
• Engineering

experience:
being able to design, implement, maintain and troubleshoot
• Powershell scripting.
• Preferable

skills:
SQL, Orchestrator, SCCM, SCOM, Dynatrace, Active Directory, DNS.
• Knowledge on storage technologies NAS (NetApp), SAN, FaaS
• Be able to work in Agile Way Of Working.
• Problem determination, workaround resolution, root cause analysis, major incident management explanations.
• You are always conscious about continuity of services.




• You have very good team spirit and share your knowledge and experience with other members of the team. Working in collaboration with team.
• Client oriented, analytical, initiative oriented and able to work independently.
• Be flexible and ready to provide support outside of Business hours (on call).
• Able to take additional responsibility.
• Able to work from base location Chennai/Mumbai (Whichever is your base location) during hybrid model.
• You are flexible and ready to provide support outside of Business hours (on call). Specific

Qualifications:
• Follows the Customer processes for projects, incident and change management.
• Being standalone and team worker, analytical minded, meet commitment, ability to work in a dynamic and multi cultural environment, flexible, customer oriented, understand risk awareness.
• Motivated self starter, process oriented with high attention to detail
• Quick self starter, pro active attitude.
• Good communication skills, Good analytical and synthesis skills.
• Autonomy, commitment and perseverance.
• Ability to work in a dynamic and multicultural environment.
• Flexibility (in peak periods extra efforts may be required).
• Open minded and show flexibility in self learning new technologies/tools.
• You are customer minded and can translate technical issues into non technical explanations.
• You are always conscious about continuity of services.
• You have a very good team spirit and share your knowledge and experience with other members of the team. Working in collaboration with team.
• Client oriented, analytical, initiative oriented and able to work independently.
• Be versatile and ready to provide support outside of Business hours (on call).
• Able to take additional responsibility.
• Able to work from base location Chennai/Mumbai (Whichever is your base location) during hybrid model. Referential (Required Knowledge, Skills And Abilities) Behavioral

Skills:
• Ability to collaborate / Teamwork
• Communication skills oral & written
• Organizational skills
• Client focused Transversal

Skills:
• Ability to understand, explain and support change
• Ability to develop and adapt to a process




• Ability to develop others & improve their skills
• Ability to set up relevant performance indicators
• Ability to manage a project Education Level: Bachelor's degree in IT/Computer Science or equivalent practical experience

Experience:
At least 5 years Life at CGI: It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons Come join our team, one of the largest IT and business consulting services firms in the world. LI-SA2 Your future duties and responsibilities Required Qualifications To Be Successful In This Role Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team—one of the largest IT and business consulting services firms in the world.

📌 30348-Sr. Support Analyst (Mumbai)
🏢 CGI
📍 Mumbai