SafeGold is an organised and transparent platform for buying and accumulating 24K physical gold in compliance with all applicable laws and regulations. We provide customers with the easiest way to buy pure gold online — starting from as little as ₹10. The gold is securely stored in a vault with a trusted custodian bank.
Experience
- 1-4 years of experience
- Candidates with prior experience in banking BPO / customer service (calls, emails, or chat) will be preferred.
Key Responsibilities
- Respond to customer queries via calls, emails, or chat in a professional and timely manner.
- Maintain detailed and accurate records of customer interactions, including queries, complaints, and resolutions.
- Assist in KYC verification checks and handle disputed transactions.
- Provide resolutions on escalations and ensure prompt, courteous service.
- Maintain a calm, customer-first approach when handling difficult situations or complaints.
Required Skills
- Experience in customer support across calls, emails, or social media.
- Robust communication and problem-solving skills.
- Familiarity with banking processes or digital payments preferred.
- Exposure to fraud complaint handling or digital marketing support will be an advantage.
Qualification
- Graduate from any recognized university.
Compensation & Benefits
- Fixed monthly compensation.
- Eligible for performance-linked incentives on meeting targets.
Other Details
- Work Mode: In-office (5 days office)
- Shift Duration: 10 hours
- Week Offs: 2 days during the week.
📌 Customer Support Executive (Mumbai)
🏢 Safegold
📍 Mumbai
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