Key Responsibilities

1. Lead Management & Client Communication

- Manage incoming leads from WhatsApp, Instagram, website, calls and referrals.

- Understand client requirements, budgets, shoot dates and deliverables.

- Prepare and share proposals and quotations based on approved pricing.

- Follow up regularly with prospective clients to convert enquiries into bookings.

- Coordinate client meetings and maintain professional communication.

2. Shoot Planning & Production Coordination

- Plan and coordinate wedding, product, event and commercial shoots.

- Prepare shoot schedules, timelines, checklists and production briefs.

- Coordinate with photographers, videographers, assistants, editors and other crew members.

- Arrange props, studios, equipment, freelancers, locations and other shoot requirements.

- Ensure all arrangements are confirmed before the shoot.

3. External Team & Vendor Management

- Identify and coordinate freelance photographers, videographers, editors and production partners.

- Manage outsourced projects and track vendor commitments.

- Negotiate vendor rates within approved budgets.

- Maintain a reliable vendor and freelancer database.

4. Project Tracking & Delivery

- Manage project timelines from booking through shoot execution, editing and final delivery.

- Follow up with internal and external teams on pending tasks.

- Coordinate client feedback and revisions.

- Ensure deliverables are completed within committed timelines.

- Escalate potential delays or quality concerns promptly.

5. Payment & Operational Coordination

- Follow up on booking advances and outstanding client payments.

- Track project expenses and vendor payments.

- Maintain records of leads, quotations,



confirmed bookings and project status.

- Prepare weekly reports covering enquiries, conversions, ongoing shoots and pending deliveries.

Key Performance Indicators

KPI

Target

Lead response

Within 30 minutes during working hours

Lead tracking

100% enquiries recorded

Lead follow-up

At least 95% within agreed timelines

Shoot readiness

100% pre-shoot checklists completed

Project delivery

At least 95% on-time delivery

Client satisfaction

Minimum 4.5/5 average feedback

Operational reporting

Weekly status report

Requirements

Candidate Requirements

- 1–2 years of experience in a photography studio, production house, event company, wedding planning business or creative agency.

- Strong English and Hindi communication skills.

- Excellent coordination, planning and follow-up abilities.

- Comfortable communicating with clients and external vendors.

- Good knowledge of Excel, Google Sheets, Google Drive and WhatsApp Business.

- Basic understanding of photography and video production workflows is an advantage.

- Ability to manage multiple assignments and last-minute changes.

- Willingness to coordinate weekend or on-location shoots when required, with working arrangements communicated in advance.

Key Performance Indicators

KPI

Target

Lead response

Within 30 minutes during working hours

Lead tracking

100% enquiries recorded

Lead follow-up

At least 95% within agreed timelines

Shoot readiness

100% pre-shoot checklists completed

Project delivery

At least 95% on-time delivery

Client satisfaction

Minimum 4.5/5 average feedback

Operational reporting

Weekly status report

Benefits

The selected candidate will have an chance to grow into a Client Servicing & Production Manager role as BiPIX expands.

📌 Client Servicing & Production Executive (Mumbai)
🏢 Binary Web Solutions India
📍 Mumbai