Company Description Midnight Pause Ltd is a craft-focused company specializing in custom handmade knives, combining traditional techniques with modern design. Each piece is carefully produced to meet the specific needs and preferences of individual customers. The company emphasizes quality materials, fine craftsmanship, and functional aesthetics.

Team members collaborate closely to deliver high-touch, personalized service that reflects the unique nature of the products. Working at Midnight Pause Ltd offers the opportunity to be part of a growing brand in premium, artisanal goods.

Role Description The Chief Customer Officer at Midnight Pause Ltd is a full-time, in office role based in Bihar, India. This position leads the customer strategy, ensuring exceptional experiences across all touchpoints, from first inquiry through post-purchase support. Day-to-day responsibilities include overseeing account management, guiding sales and customer service teams, and designing customer-centric processes and policies.

The role involves collaborating with production and operations to align delivery timelines and quality standards with customer expectations.

The Chief Customer

Officer will also analyze customer feedback and data,



drive customer-focused projects, and contribute to business development initiatives that strengthen long-term relationships.

Qualifications

- Strong skills in Account Management and Customer Experience to build, maintain, and improve long-term customer relationships.
- Proficiency in Sales and Business Development to identify growth opportunities and support revenue targets.
- Experience in Project Management to lead customer-focused initiatives and coordinate cross-functional teams.
- Demonstrated ability to use customer insights, analytics, and feedback to inform strategy and decision-making.
- Excellent communication, negotiation, and conflict-resolution skills, with the ability to interact effectively with diverse customers and teams.
- Proven leadership experience in a customer-facing or commercial role, preferably in a craft, manufacturing, or premium goods environment.
- Bachelor’s degree in Business, Marketing, Management, or a related field; advanced degree is an asset.
- Willingness to work in office in Bihar, India and collaborate closely with production and operations teams.

📌 Chief Customer Officer (Bihar)
🏢 Midnight Pause
📍 Bihar