OUR VALUES IN ACTION

- Care and Compassion
- Quality and Teamwork
- Dignity and Respect
- Openness, honesty and responsibility

Join Our Team at NHS Borders!

About The Role We are looking for a motivated and organised Booking Officer to provide an efficient and patient-focused inpatient booking service by coordinating and scheduling elective inpatient admissions.

Key Responsibilities

- Book elective inpatient admissions in accordance with consultant availability, theatre schedules and bed capacity.
- Liaise with wards, theatres, pre-assessment clinics, clinical team and managers to ensure coordinated patient flow.
- Work collaboratively with colleagues to support service delivery and manage capacity pressures.
- Manage and maintain inpatient waiting lists, ensure accuracy and prioritisation. Accurately update and maintain patient records using Trak.
- Adhere to Trust policies, procedures and values.
- Participate in training, supervision and service improvement initiatives.
- Undertake other appropriate administrative duties as required by the service.

Essential

What We’re Looking For

- GCSE’s or equivalent, including English and Maths, or relevant work experience
- Proven administrative experience, ideally within a healthcare setting.
- Excellent organisation and time-management skills
- Strong attention to detail and accuracy
- Confident telephone manner and good written communication
- Ability to prioritise work in a fast-paced environment
- Professional, calm and patient-focused approach

Desirable

- Experience in a healthcare environment.
- Familiarity with NHS systems such as TRAK, Nexus, and Infix.
- Knowledge of basic medical terminology and the Data Protection Act.
- Knowledge of inpatient pathways,



RTT targets and waiting list management

Our Values in Action

We Are Committed To

- Care and Compassion
- Quality and Teamwork
- Dignity and Respect
- Openness, Honesty and Responsibility

Interested? Apply now and become part of a team that makes a real difference in patient care. For informal enquiries, please contact Ashleigh Scott, Waiting List Co-ordinator [email protected] or Wendy Henderson, Inpatient Scheduling Team Lead [email protected]. Whether you’re early in your career or looking to take the next step into a more senior role, NHS Borders offers a supportive setting where you can grow, influence change, and make a real impact.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here.

For specific types of post,



if you do not have the necessary eligibility to work in the UK, it might be possible (though not guaranteed) to secure sponsorship via a UK Skilled Worker/Health & Care Worker Visa. However, this is only possible if the employer is a licenced Sponsor, and if the post does not fall below the current minimum salary threshold or ‘going rate’. Further information on these criteria can be found here.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form

- PLEASE NOTE: We cannot accept late applications so please ensure your application is submitted early***

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society. AI tools like ChatGPT or Copilot can be great for planning and preparing your application—but your answers must be your own.
- Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
- Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
- Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you—not an AI tool.

📌 Booking Officer (Chandigarh)
🏢 NHS Scotland
📍 Chandigarh