Must Have:

 Should have working experience on Avaya Aura & Session manager and System Manager, Teams and Bright pattern.

 Strong knowledge on IP telephony solution including voice devices, voicemail, dial plan, dial peer, voice port connections, route pattern and route list.

 Working knowledge on Teams and troubleshooting

 Configuring T1/E1 on gateway, configuring translation pattern, route pattern, and configuring hunt/pickup groups etc.

 Configuring Call handler and distribution list in Unity connection, Configuring IP phone, PBX, Teams phone.

 Configuring VM, Speed dial, abbreviated dialing and bulk administration.

 Troubleshooting call routing, DTMF issue, Analog Fax issue, CSS and Partition issue, call forwarding and VM forwarding issues.

 Strong knowledge on SIP, H.323, MGCP, RTP & other IP trucking protocol.

 Strong knowledge on Multimedia infrastructure, including video conference equipment





 Good knowledge on Core call center applications, Call processing systems, Call routing systems (ACD), Call queuing and routings systems.

 Should have valuable knowledge on Call recording systems including screen capture

. Should have good knowledge on CMS.

 Should have good knowledge on Quality Monitoring system

 Strong knowledge on E1 lines, ISDN, SS7 telecom protocols

 Knowledge on CTI and Enterprise telecom concepts

 Security Audit on enterprise voice and contact center application

 Should be able to generate voice network configurations from Low-level design for complex environments.

 Basic understanding of data networking and connectivity

 Avaya Voice Certification is added advantage.

 Knowledge on UCCE call flow and scripting

 Knowledge on Intelligent routing

📌 Avaya, Microsoft Teams and Bright Pattern (Chennai)
🏢 Tata Consultancy Services
📍 Chennai